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Installation cannot proceed: Either a minimum supported version of Microsoft Outlook is not installed, or 64 bit Microsoft Office is installed

Symptom

When attempting to install the Microsoft Dynamics CRM 4.0 or 2011 Outlook Client, you receive the following error message even though the correct version of Microsoft Office is installed and it is not 64 bit:  


Installation cannot proceed: either a minimum supported version of Microsoft Outlook is not installed, or 64 bit Microsoft Office is installed

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Cause


This issue can occur if Microsoft Office was installed using the Click-to-Run option available from the Internet. The Click-to-Run version of Office is not supported by Microsoft Dynamics CRM 4.0 or 2011. Click-to-Run installs a version of Office using virtualization technology. More information on Click-to-Run can be found in the following article:



Office 2010 Click-to-Run compatibility with add-ins


http://support.microsoft.com/kb/982431

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Resolution


Use the steps from the following article to use an MSI based installation of Microsoft Office:



Click-to-Run: Switch to using an MSI-based Office edition



http://office.microsoft.com/en-us/outlook-help/click-to-run-switch-to-using-an-msi-based-office-edition-HA101850538.aspx?CTT=5&origin=HA101850565



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More Information


  Microsoft Dynamics CRM for Microsoft Office Outlook Client is supported on the following versions of Office:
  • Microsoft Office 2010 (32 or 64-bit versions)
  • Microsoft Office 2007 (32-bit versions)
  • Microsoft Office 2003 SP3 (32-bit versions)
How to determine which version of Office Outlook is installed using Office 2010:

1. In Outlook, select File

2. Then select Help

3. Then selec the "About Microsoft Outlook" section on the right-hand pane. This will include an that will indicate which version of Outlook is installed.

Also reference the following Outlook article:

Office 2010 Click-to-Run compatibility with add-ins
http://support.microsoft.com/kb/982431

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Keywords: kbmbspartner, kbsurveynew, kb

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Article Info
Article ID : 2511706
Revision : 1
Created on : 1/7/2017
Published on : 4/6/2012
Exists online : False
Views : 122