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An error occurs in Microsoft Dynamics CRM: "The folders you are trying to change do not support this operation"

Symptoms


This issue can occur if you follow steps similar to these:

1. In the Dynamics CRM Client for Outlook, right click on a CRM record (For example Contact).

2. Choose Follow Up to add an Outlook Follow Up item to the ToDo Bar.

3. Next, switch to another Entity like Accounts or Opportunities. 

4. Attempt to delete the Follow Up item from the ToDo Bar. 



The following error will occur:

"The folders you are trying to change do not support this operation.  Could not complete the operation because the service provider does not support it."

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Cause

MAPI event listeners only listen to the folder events for the current grid that is displayed. If you switch to a different entity (account) and you are trying to delete a contact you will get this error.

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Resolution

This is by design as the MAPI event listener does not listen on all folders for performance reasons. If you want to delete a record from the ToDo bar in Outlook you need to switch to that entity type.

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Keywords: kbmbspartner, kbmbsmigrate, kbsurveynew, kb

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Article Info
Article ID : 2502954
Revision : 1
Created on : 1/7/2017
Published on : 6/19/2012
Exists online : False
Views : 85