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  2. "STATUS_HEAP_CORRUPTION" error message when you send a CDO message that requests an MDN report in Windows 7 or in Windows Server 2008 R2

"STATUS_HEAP_CORRUPTION" error message when you send a CDO message that requests an MDN report in Windows 7 or in Windows Server 2008 R2

View products that this article applies to.

Symptoms

Consider the following scenario:
  • You send a Microsoft Collaboration Data Objects (CDO) message on a computer that is running Windows 7 or Windows Server 2008 R2.
  • The message is configured to request a Mail Delivery Notification (MDN) report.

    Note To configure a message to request an MDN report, set the MDNRequested property to true.
In this scenario, the Cdosys.dll process crashes and you receive an error message that resembles the following:
STATUS_HEAP_CORRUPTION (0xc0000374)
Note When this issue occurs, the CDO message is sent successfully.

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Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows 7 Service Pack 1 (SP1) or Windows Server 2008 R2 SP1. For more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.
File information
The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 7 and Windows Server 2008 R2 file information notes
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
    VersionProductMilestoneService branch
    6.1.760
    1.22xxx    		Windows 7 and Windows Server 2008 R2SP1LDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 7 and for Windows Server 2008 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are critical to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
File nameFile versionFile sizeDateTimePlatform
Cdosys.dll6.6.7601.22503805,37606-Nov-201307:57x86
Cdosys.dll6.6.7601.22503805,37606-Nov-201307:57x86
Cidaemon.exe6.1.7601.2250314,84806-Nov-201307:30x86
Ciodm.dll6.1.7601.2250376,28806-Nov-201307:57x86
Cisvc.exe6.1.7601.2250320,48006-Nov-201307:30x86
Ixsso.dll6.1.7601.2250359,39206-Nov-201307:58x86
Perfci.hNot applicable42709-Jul-201306:14Not applicable
Perfci.iniNot applicable5,78409-Jul-201306:14Not applicable
Perffilt.hNot applicable14009-Jul-201306:14Not applicable
Perffilt.iniNot applicable2,30609-Jul-201306:14Not applicable
Msado60.tlb6.1.7601.2250373,72806-Nov-201307:30Not applicable
Msado15.dll6.1.7601.225031,019,90406-Nov-201307:58x86
Msadcs.dll6.1.7601.2250381,92006-Nov-201307:58x86
Msadcf.dll6.1.7601.2250394,20806-Nov-201307:58x86
Msdarem.dll6.1.7601.22503192,51206-Nov-201307:58x86
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
File nameFile versionFile sizeDateTimePlatform
Cdosys.dll6.6.7601.225031,133,56806-Nov-201308:49x64
Cdosys.dll6.6.7601.225031,133,56806-Nov-201308:49x64
Cidaemon.exe6.1.7601.2250316,38406-Nov-201308:16x64
Ciodm.dll6.1.7601.2250399,32806-Nov-201308:49x64
Cisvc.exe6.1.7601.2250319,45606-Nov-201308:16x64
Ixsso.dll6.1.7601.2250378,33606-Nov-201308:50x64
Perfci.hNot applicable42709-Jul-201306:19Not applicable
Perfci.iniNot applicable5,78409-Jul-201306:20Not applicable
Perffilt.hNot applicable14009-Jul-201306:19Not applicable
Perffilt.iniNot applicable2,30609-Jul-201306:20Not applicable
Msado60.tlb6.1.7601.2250373,72806-Nov-201308:16Not applicable
Msado15.dll6.1.7601.225031,499,13606-Nov-201308:50x64
Msadcs.dll6.1.7601.2250398,30406-Nov-201308:50x64
Msadcf.dll6.1.7601.22503114,68806-Nov-201308:50x64
Msdarem.dll6.1.7601.22503249,85606-Nov-201308:50x64
Cdosys.dll6.6.7601.22503805,37606-Nov-201307:57x86
Cdosys.dll6.6.7601.22503805,37606-Nov-201307:57x86
Msado60.tlb6.1.7601.2250373,72806-Nov-201307:30Not applicable
Msado15.dll6.1.7601.225031,019,90406-Nov-201307:58x86
Msadcs.dll6.1.7601.2250381,92006-Nov-201307:58x86
Msadcf.dll6.1.7601.2250394,20806-Nov-201307:58x86
Msdarem.dll6.1.7601.22503192,51206-Nov-201307:58x86
For all supported IA-64-based versions of Windows Server 2008 R2
File nameFile versionFile sizeDateTimePlatform
Cdosys.dll6.6.7601.225032,119,16806-Nov-201307:54IA-64
Msado60.tlb6.1.7601.2250373,72806-Nov-201307:36Not applicable
Msado15.dll6.1.7601.225032,314,24006-Nov-201307:56IA-64
Msadcs.dll6.1.7601.22503172,03206-Nov-201307:56IA-64
Msadcf.dll6.1.7601.22503217,08806-Nov-201307:56IA-64
Msdarem.dll6.1.7601.22503450,56006-Nov-201307:56IA-64
Cdosys.dll6.6.7601.22503805,37606-Nov-201307:57x86
Msado60.tlb6.1.7601.2250373,72806-Nov-201307:30Not applicable
Msado15.dll6.1.7601.225031,019,90406-Nov-201307:58x86
Msadcs.dll6.1.7601.2250381,92006-Nov-201307:58x86
Msadcf.dll6.1.7601.2250394,20806-Nov-201307:58x86
Msdarem.dll6.1.7601.22503192,51206-Nov-201307:58x86

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More Information

For more information about the MDNRequested property, visit the following Microsoft website:
General information about the MDNRequested property
For more information about CDO, visit the following Microsoft website:
General information about CDO
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7
File propertyValue
File nameX86_40586628777f2015e5dcd050847dd0bb_31bf3856ad364e35_6.1.7601.22503_none_637fe92f1b34d65f.manifest
File versionNot applicable
File size748
Date (UTC)06-Nov-2013
Time (UTC)22:34
PlatformNot applicable
File nameX86_7d15c276a866362dbf744c7e13db6690_31bf3856ad364e35_6.1.7601.22503_none_bc26d314cb7bdf60.manifest
File versionNot applicable
File size2,242
Date (UTC)06-Nov-2013
Time (UTC)22:34
PlatformNot applicable
File nameX86_8d61f88b95da06e52599bee76c0f8823_31bf3856ad364e35_6.1.7601.22503_none_fb129d1541a5ddd4.manifest
File versionNot applicable
File size1,904
Date (UTC)06-Nov-2013
Time (UTC)22:34
PlatformNot applicable
File nameX86_e6a83fd7aa285e03d048103d01a8c73b_31bf3856ad364e35_7.1.7601.22503_none_611c4eccdd69b647.manifest
File versionNot applicable
File size694
Date (UTC)06-Nov-2013
Time (UTC)22:34
PlatformNot applicable
File nameX86_fb710154f79666d215599b7f87c1131b_31bf3856ad364e35_6.1.7601.22503_none_86f27770194240e2.manifest
File versionNot applicable
File size711
Date (UTC)06-Nov-2013
Time (UTC)22:34
PlatformNot applicable
File nameX86_microsoft-windows-cdosys_31bf3856ad364e35_6.1.7601.22503_none_20e0bdca9cbcfd68.manifest
File versionNot applicable
File size52,663
Date (UTC)06-Nov-2013
Time (UTC)10:16
PlatformNot applicable
File nameX86_microsoft-windows-cdosys_31bf3856ad364e35_7.1.7601.22503_none_12513a1027a3a637.manifest
File versionNot applicable
File size52,186
Date (UTC)06-Nov-2013
Time (UTC)10:13
PlatformNot applicable
File nameX86_microsoft-windows-i..xing-service-server_31bf3856ad364e35_6.1.7601.22503_none_b22a9dbfaf9015af.manifest
File versionNot applicable
File size47,775
Date (UTC)06-Nov-2013
Time (UTC)10:15
PlatformNot applicable
File nameX86_microsoft-windows-m..do-backcompat-tlb60_31bf3856ad364e35_6.1.7601.22503_none_ef780655684a7921.manifest
File versionNot applicable
File size2,106
Date (UTC)06-Nov-2013
Time (UTC)10:14
PlatformNot applicable
File nameX86_microsoft-windows-m..ents-mdac-ado15-dll_31bf3856ad364e35_6.1.7601.22503_none_0ecba030e7ff50dd.manifest
File versionNot applicable
File size85,462
Date (UTC)06-Nov-2013
Time (UTC)10:17
PlatformNot applicable
File nameX86_microsoft-windows-m..ents-mdac-rds-isapi_31bf3856ad364e35_6.1.7601.22503_none_72f126e46e255d50.manifest
File versionNot applicable
File size2,420
Date (UTC)06-Nov-2013
Time (UTC)10:15
PlatformNot applicable
File nameX86_microsoft-windows-m..rds-datafactory-dll_31bf3856ad364e35_6.1.7601.22503_none_f1fc712cad4cc22b.manifest
File versionNot applicable
File size16,497
Date (UTC)06-Nov-2013
Time (UTC)10:13
PlatformNot applicable
File nameX86_microsoft-windows-m..remote-provider-dll_31bf3856ad364e35_6.1.7601.22503_none_aabec36416cd71b7.manifest
File versionNot applicable
File size4,798
Date (UTC)06-Nov-2013
Time (UTC)10:16
PlatformNot applicable
Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
File propertyValue
File nameAmd64_21dee86aa3de0f28289946eda7d6534b_31bf3856ad364e35_6.1.7601.22503_none_7b619e96f21699fe.manifest
File versionNot applicable
File size3,462
Date (UTC)06-Nov-2013
Time (UTC)22:34
PlatformNot applicable
File nameAmd64_2b72b94c4e20e90ecf3885f51c289f9a_31bf3856ad364e35_6.1.7601.22503_none_db102a07bdf6c0e6.manifest
File versionNot applicable
File size739
Date (UTC)06-Nov-2013
Time (UTC)22:34
PlatformNot applicable
File nameAmd64_78cda6358bcf2784905d5fa8f1739c78_31bf3856ad364e35_6.1.7601.22503_none_572543bab4d19327.manifest
File versionNot applicable
File size1,144
Date (UTC)06-Nov-2013
Time (UTC)22:34
PlatformNot applicable
File nameAmd64_a719e998ee0ffb4e6ac546771c12a5e4_31bf3856ad364e35_6.1.7601.22503_none_d1a89bda0fb625b1.manifest
File versionNot applicable
File size1,914
Date (UTC)06-Nov-2013
Time (UTC)22:34
PlatformNot applicable
File nameAmd64_a7857809c2bea1811900a1040f5a9f7c_31bf3856ad364e35_7.1.7601.22503_none_ebad6071f7470b20.manifest
File versionNot applicable
File size1,038
Date (UTC)06-Nov-2013
Time (UTC)22:34
PlatformNot applicable
File nameAmd64_b65cc0640dceb3ecad32a03a83362ccb_31bf3856ad364e35_6.1.7601.22503_none_dcb2ed3a2381c767.manifest
File versionNot applicable
File size3,081
Date (UTC)06-Nov-2013
Time (UTC)22:34
PlatformNot applicable
File nameAmd64_c47ce12e7a9a38d955b1a644aa807345_31bf3856ad364e35_6.1.7601.22503_none_8c8fc4c56f895f3d.manifest
File versionNot applicable
File size715
Date (UTC)06-Nov-2013
Time (UTC)22:34
PlatformNot applicable
File nameAmd64_f7d3e24f890a691f9172c711ea1e7bfb_31bf3856ad364e35_6.1.7601.22503_none_99bae74f4b635c9d.manifest
File versionNot applicable
File size1,038
Date (UTC)06-Nov-2013
Time (UTC)22:34
PlatformNot applicable
File nameAmd64_microsoft-windows-cdosys_31bf3856ad364e35_6.1.7601.22503_none_7cff594e551a6e9e.manifest
File versionNot applicable
File size52,671
Date (UTC)06-Nov-2013
Time (UTC)09:21
PlatformNot applicable
File nameAmd64_microsoft-windows-cdosys_31bf3856ad364e35_7.1.7601.22503_none_6e6fd593e001176d.manifest
File versionNot applicable
File size52,194
Date (UTC)06-Nov-2013
Time (UTC)09:17
PlatformNot applicable
File nameAmd64_microsoft-windows-i..xing-service-server_31bf3856ad364e35_6.1.7601.22503_none_0e49394367ed86e5.manifest
File versionNot applicable
File size47,779
Date (UTC)06-Nov-2013
Time (UTC)09:20
PlatformNot applicable
File nameAmd64_microsoft-windows-m..do-backcompat-tlb60_31bf3856ad364e35_6.1.7601.22503_none_4b96a1d920a7ea57.manifest
File versionNot applicable
File size2,108
Date (UTC)06-Nov-2013
Time (UTC)09:18
PlatformNot applicable
File nameAmd64_microsoft-windows-m..ents-mdac-ado15-dll_31bf3856ad364e35_6.1.7601.22503_none_6aea3bb4a05cc213.manifest
File versionNot applicable
File size85,464
Date (UTC)06-Nov-2013
Time (UTC)09:21
PlatformNot applicable
File nameAmd64_microsoft-windows-m..ents-mdac-rds-isapi_31bf3856ad364e35_6.1.7601.22503_none_cf0fc2682682ce86.manifest
File versionNot applicable
File size2,422
Date (UTC)06-Nov-2013
Time (UTC)09:19
PlatformNot applicable
File nameAmd64_microsoft-windows-m..rds-datafactory-dll_31bf3856ad364e35_6.1.7601.22503_none_4e1b0cb065aa3361.manifest
File versionNot applicable
File size16,499
Date (UTC)06-Nov-2013
Time (UTC)09:17
PlatformNot applicable
File nameAmd64_microsoft-windows-m..remote-provider-dll_31bf3856ad364e35_6.1.7601.22503_none_06dd5ee7cf2ae2ed.manifest
File versionNot applicable
File size4,800
Date (UTC)06-Nov-2013
Time (UTC)09:21
PlatformNot applicable
File nameWow64_microsoft-windows-cdosys_31bf3856ad364e35_6.1.7601.22503_none_875403a0897b3099.manifest
File versionNot applicable
File size52,296
Date (UTC)06-Nov-2013
Time (UTC)08:14
PlatformNot applicable
File nameWow64_microsoft-windows-cdosys_31bf3856ad364e35_7.1.7601.22503_none_78c47fe61461d968.manifest
File versionNot applicable
File size51,819
Date (UTC)06-Nov-2013
Time (UTC)08:15
PlatformNot applicable
File nameX86_microsoft-windows-m..do-backcompat-tlb60_31bf3856ad364e35_6.1.7601.22503_none_ef780655684a7921.manifest
File versionNot applicable
File size2,106
Date (UTC)06-Nov-2013
Time (UTC)10:14
PlatformNot applicable
File nameX86_microsoft-windows-m..ents-mdac-ado15-dll_31bf3856ad364e35_6.1.7601.22503_none_0ecba030e7ff50dd.manifest
File versionNot applicable
File size85,462
Date (UTC)06-Nov-2013
Time (UTC)10:17
PlatformNot applicable
File nameX86_microsoft-windows-m..ents-mdac-rds-isapi_31bf3856ad364e35_6.1.7601.22503_none_72f126e46e255d50.manifest
File versionNot applicable
File size2,420
Date (UTC)06-Nov-2013
Time (UTC)10:15
PlatformNot applicable
File nameX86_microsoft-windows-m..rds-datafactory-dll_31bf3856ad364e35_6.1.7601.22503_none_f1fc712cad4cc22b.manifest
File versionNot applicable
File size16,497
Date (UTC)06-Nov-2013
Time (UTC)10:13
PlatformNot applicable
File nameX86_microsoft-windows-m..remote-provider-dll_31bf3856ad364e35_6.1.7601.22503_none_aabec36416cd71b7.manifest
File versionNot applicable
File size4,798
Date (UTC)06-Nov-2013
Time (UTC)10:16
PlatformNot applicable
Additional files for all supported IA-64-based versions of Windows Server 2008 R2
File propertyValue
File nameIa64_5021dbf4c36d052d37037b68d1cbb81c_31bf3856ad364e35_6.1.7601.22503_none_83f0e1655b698bfb.manifest
File versionNot applicable
File size4,136
Date (UTC)06-Nov-2013
Time (UTC)22:34
PlatformNot applicable
File nameIa64_e046958f49468cade07882c197c4a8d1_31bf3856ad364e35_6.1.7601.22503_none_5c019cd8b504bc9b.manifest
File versionNot applicable
File size1,142
Date (UTC)06-Nov-2013
Time (UTC)22:34
PlatformNot applicable
File nameIa64_microsoft-windows-cdosys_31bf3856ad364e35_6.1.7601.22503_none_20e261c09cbb0664.manifest
File versionNot applicable
File size52,667
Date (UTC)06-Nov-2013
Time (UTC)08:25
PlatformNot applicable
File nameIa64_microsoft-windows-m..do-backcompat-tlb60_31bf3856ad364e35_6.1.7601.22503_none_ef79aa4b6848821d.manifest
File versionNot applicable
File size2,107
Date (UTC)06-Nov-2013
Time (UTC)08:24
PlatformNot applicable
File nameIa64_microsoft-windows-m..ents-mdac-ado15-dll_31bf3856ad364e35_6.1.7601.22503_none_0ecd4426e7fd59d9.manifest
File versionNot applicable
File size85,463
Date (UTC)06-Nov-2013
Time (UTC)08:25
PlatformNot applicable
File nameIa64_microsoft-windows-m..ents-mdac-rds-isapi_31bf3856ad364e35_6.1.7601.22503_none_72f2cada6e23664c.manifest
File versionNot applicable
File size2,421
Date (UTC)06-Nov-2013
Time (UTC)08:22
PlatformNot applicable
File nameIa64_microsoft-windows-m..rds-datafactory-dll_31bf3856ad364e35_6.1.7601.22503_none_f1fe1522ad4acb27.manifest
File versionNot applicable
File size16,498
Date (UTC)06-Nov-2013
Time (UTC)08:22
PlatformNot applicable
File nameIa64_microsoft-windows-m..remote-provider-dll_31bf3856ad364e35_6.1.7601.22503_none_aac0675a16cb7ab3.manifest
File versionNot applicable
File size4,799
Date (UTC)06-Nov-2013
Time (UTC)08:25
PlatformNot applicable
File nameWow64_microsoft-windows-cdosys_31bf3856ad364e35_6.1.7601.22503_none_875403a0897b3099.manifest
File versionNot applicable
File size52,296
Date (UTC)06-Nov-2013
Time (UTC)08:14
PlatformNot applicable
File nameX86_microsoft-windows-m..do-backcompat-tlb60_31bf3856ad364e35_6.1.7601.22503_none_ef780655684a7921.manifest
File versionNot applicable
File size2,106
Date (UTC)06-Nov-2013
Time (UTC)10:14
PlatformNot applicable
File nameX86_microsoft-windows-m..ents-mdac-ado15-dll_31bf3856ad364e35_6.1.7601.22503_none_0ecba030e7ff50dd.manifest
File versionNot applicable
File size85,462
Date (UTC)06-Nov-2013
Time (UTC)10:17
PlatformNot applicable
File nameX86_microsoft-windows-m..ents-mdac-rds-isapi_31bf3856ad364e35_6.1.7601.22503_none_72f126e46e255d50.manifest
File versionNot applicable
File size2,420
Date (UTC)06-Nov-2013
Time (UTC)10:15
PlatformNot applicable
File nameX86_microsoft-windows-m..rds-datafactory-dll_31bf3856ad364e35_6.1.7601.22503_none_f1fc712cad4cc22b.manifest
File versionNot applicable
File size16,497
Date (UTC)06-Nov-2013
Time (UTC)10:13
PlatformNot applicable
File nameX86_microsoft-windows-m..remote-provider-dll_31bf3856ad364e35_6.1.7601.22503_none_aabec36416cd71b7.manifest
File versionNot applicable
File size4,798
Date (UTC)06-Nov-2013
Time (UTC)10:16
PlatformNot applicable

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Keywords: kb, kbqfe, kbfix, kbsurveynew, kbexpertiseadvanced, kbautohotfix, kbhotfixserver

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Article Info
Article ID : 2502333
Revision : 1
Created on : 1/7/2017
Published on : 12/6/2013
Exists online : False
Views : 324