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"System Message 10063" occurs when you print multiple order confirmation reports in Microsoft Dynamics SL

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Symptoms

In Order Management in Microsoft Dynamics SL 7.0 Service Pack 3 (SP3), you print the Order Confirmation (40.610.00) report for multiple sales orders. These sales orders were created for customers who are set up as quick send users together with customers who are not set up as quick send users. When you do this, you receive the following error message:
System Message 10063 - "Attempting a database update outside of a transaction."

Function: sdelete(csr_SOPrintQueue)
Level: NOLEVEL
Table(s): SOPrintQueue
SQL: SOPrintQueue_all 3, 3, '%', '%', '%'

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Resolution

Hotfix information for Microsoft Dynamics SL

A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Dynamics SL Service Pack that contains this hotfix as specified in the "Status" section in this article.

To resolve this problem, click the "View and request hotfix downloads" link at the top of this article to obtain the hotfix.

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.


Microsoft Dynamics SL 7.0 Service Pack 3 (SP3)

Changed Files
 Date
 File Version
4010000.exe24-Jan 20117.04.50124
4011000.exe24-Jan 20117.04.50124
4011700.exe24-Jan 20117.04.50124
4040000.exe24-Jan 20117.04.50124
4060000.exe24-Jan 20117.04.50124
4060001.exe24-Jan 20117.04.50124
4061000.exe24-Jan 20117.04.50124
4061001.exe24-Jan 20117.04.50124
4099000.exe24-Jan 20117.04.50124
5000200.exe24-Jan 20117.04.50124
Bug22965OM.sql07-Jan 2011
Messages.msg03-Dec 2010

Installation information

Install this hotfix by following the installation instructions that are included in the hotfix download.

Prerequisites

For information about the prerequisites for this hotfix, see the installation instructions that are included in the hotfix download.

Restart requirement

If you are prompted, restart the computer after you install the hotfix.

Removal information

You cannot remove this hotfix.

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

This problem was reported as issue number 22965 and 22983.

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More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

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Keywords: kbsolomon, kbhotfixserver, kbqfe, kbmbsmigrate, kbmbspartner, kbtshoot, kbbug, kb, kbexpertisebeginner, kbexpertiseinter, kbautohotfix, kbsurveynew

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Article Info
Article ID : 2501459
Revision : 2
Created on : 2/3/2017
Published on : 2/3/2017
Exists online : False
Views : 576