Microsoft KB Archive Search

Notice: This website is an unofficial Microsoft Knowledge Base (hereinafter KB) archive and is intended to provide a reliable access to deleted content from Microsoft KB. All KB articles are owned by Microsoft Corporation. Read full disclaimer for more details.

  1. Home
  2. You cannot go offline or configure the Microsoft Dynamics CRM Client for Microsoft Office Outlook after you rename the computer

You cannot go offline or configure the Microsoft Dynamics CRM Client for Microsoft Office Outlook after you rename the computer

View products that this article applies to.

Symptoms

After you rename the computer, you experience one of the following symptoms.

Symptom 1

When you click the Go Offline button in Microsoft Dynamics CRM, you receive the following error messages:

An error occurred during installing database.  Contact your Microsoft Dynamics CRM administrator for assistance and try going offline again.

Platform Trace errors:
 
Exception occurred in dbInstaller.Install. Detaching and removing indeterminate database files. Logon failure: unknown user name or bad password.

Crm Exception: Message: An error occurred during installing database, ErrorCode: -2147204571

Symptom 2

When you configure the Microsoft Dynamics CRM Client for Microsoft Office Outlook, you receive the following error message:
Network path not found

↑ Back to the top

Cause

This problem occurs because the name of the computer is changed while the Microsoft Dynamics CRM Client for Microsoft Office Outlook is installed.

↑ Back to the top

Resolution

If you renamed your computer, follow these steps:
  1. Uninstall Microsoft SQL Express and the Microsoft Dynamics CRM Client for Microsoft Office Outlook.
  2. Reinstall the Microsoft Dynamics CRM Client for Microsoft Office Outlook.

If you intend to rename your computer, follow these steps:
  1. Uninstall Microsoft SQL Express and the Microsoft Dynamics CRM Client for Microsoft Office Outlook before you rename your computer.
  2. Reinstall the Microsoft Dynamics CRM Client for Microsoft Office Outlook.

↑ Back to the top

Keywords: kbmbspartner, kbmbsmigrate, kbsurveynew, kb

↑ Back to the top

Article Info
Article ID : 2500376
Revision : 1
Created on : 1/7/2017
Published on : 2/25/2011
Exists online : False
Views : 260