Microsoft Silverlight web resources cannot be viewed in the 64-bit version of the Microsoft Dynamics CRM Client for Microsoft Office Outlook

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Symptoms

Symptom 1

When you use Microsoft Silverlight together with web resources, the web resources cannot be viewed in the 64-bit version of the Microsoft Dynamics CRM Client for Microsoft Office Outlook.

Symptom 2

If Microsoft Silverlight is not installed on the Microsoft Dynamics CRM Client for Microsoft Office Outlook, a link to download Silverlight is provided. When you click that link, you receive one of the following error messages:

Error message 1

Navigation Cancelled

Error message 2

Permission Denied

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Cause

Cause 1

Microsoft Silverlight is not supported in a 64-bit browser. The 64-bit version of Microsoft Dynamics CRM Client for Microsoft Office Outlook displays the browser by using a 64-bit browser. However, a 64-bit version of Microsoft Silverlight is not available. Therefore, the web resources are not rendered and cannot be viewed.