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InstallPSTAction failed Error When Installing Dynamics CRM Client for Microsoft Office Outlook

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Symptoms

After uninstalling Dynamics CRM 2011 Client for Microsoft Office Outlook and installing the Dynamics CRM 4.0 Client for Microsoft Office Outlook, you get the following error when trying to run the configuration wizard.

Error| Configuration exception.System.Exception: Action Microsoft.Crm.Config.Client.InstallPstAction failed. ---> System.Runtime.InteropServices.COMException (0x8004010F): LaunchOutlookInstallerProcess failed.
at System.Runtime.InteropServices.Marshal.ThrowExceptionForHRInternal(Int32 errorCode, IntPtr errorInfo)
at Microsoft.Crm.Config.Client.InstallPstAction.Do(IDictionary parameters)
at Microsoft.Crm.Setup.Common.Action.ExecuteAction(Action action, IDictionary parameters, Boolean undo)

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Cause

This is due to the uninstall leaving the CRMForOutlookInstaller.exe file in the C:\Program Files\Microsoft Dynamics CRM\Client\ConfigWizard directory.

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Resolution

To resolve this issue:

1. Navigate to C:\Program Files\Microsoft Dynamics CRM\Client\ConfigWizard directory or C:\Program Files (x86)\Microsoft Dynamics CRM\Client\ConfigWizard directory.

2. Delete the CRMForOutlookInstaller.exe file.

3. Do one of the following options:
  • Replace the CRMForOutlookInstaller.exe from the 4.0 client install bits.
  • Run a repair on the Dynamics CRM 4.0 Client for Microsoft Office Outlook installation.
  • Uninstall and reinstall the CRM 4.0 Client.

4. Run the Configuration Wizard.

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More Information

The CRMForOutlookInstaller.exe is left behind in order to remove the per-user registry keys from any other users that may have configured the Dynamics CRM Client.

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Keywords: kbmbspartner, kbmbsmigrate, kbsurveynew, kb

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Article Info
Article ID : 2496442
Revision : 1
Created on : 1/7/2017
Published on : 6/9/2012
Exists online : False
Views : 238