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You cannot join an Audio/Video conference and you hear a fast busy tone when you try to join the conference by using Lync 2010


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Symptoms

When you try to join an Audio/Video conference by using Microsoft Lync 2010, you hear a fast busy tone and your attempt to join the Audio/Video conference fails. Additionally, Monitoring Server indicates several 7025 events that contain the following error message:

reason="Internal server error creating media for user"; component="Audio Video Conferencing Server"; OriginalPresenceState="0"; CurrentPresenceState="0"; MeInsideUser="Yes"; ConversationInitiatedBy="0"; SourceNetwork="0"; RemotePartyCanDoIM="No"

Note This issue disappears after you restart the Audio/Video Conferencing Multipoint Conferencing Unit (MCU). However, this issue occurs again after the Audio/Video Conferencing MCU is running for some time.

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Cause

This issue occurs because the 64-bit tick count is implemented incorrectly. Therefore, conferences are cleaned up too early by the garbage collection in the Media Processor.

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Resolution

To fix this problem, install the following cumulative update:


2449497 Description of the update package for Lync Server 2010, Web Components Server: January 2011

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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Keywords: kbsurveynew, kbexpertiseinter, kbqfe, kb

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Article Info
Article ID : 2495788
Revision : 1
Created on : 1/7/2017
Published on : 1/20/2011
Exists online : False
Views : 192