Microsoft KB Archive Search

Notice: This website is an unofficial Microsoft Knowledge Base (hereinafter KB) archive and is intended to provide a reliable access to deleted content from Microsoft KB. All KB articles are owned by Microsoft Corporation. Read full disclaimer for more details.

  1. Home
  2. An Outlook 2003 user cannot view the free/busy information of a resource mailbox in a mixed Exchange Server 2010 and Exchange Server 2007 environment

An Outlook 2003 user cannot view the free/busy information of a resource mailbox in a mixed Exchange Server 2010 and Exchange Server 2007 environment

View products that this article applies to.

Symptoms

Consider the following scenario in a mixed Microsoft Exchange Server 2010 and Exchange Server 2007 environment:
  • You have a resource mailbox that is located on an Exchange Server 2007 server.
  • Public folder replication occurs between the Exchange Server 2007 server and an Exchange Server 2010.
  • A user sends a meeting request to the resource mailbox by using Outlook Web App (OWA).
In this scenario, the user cannot view the free/busy information of the resource mailbox and the free/busy information of other Microsoft Office Outlook 2003 user by using Outlook 2003. Additionally, the following event is logged in the Application log on the Exchange Server 2007 server:

↑ Back to the top

Cause

This issue occurs because the Microsoft Exchange System Attendant service (Mad.exe) cannot publish or update free/busy information to an Exchange Server 2010 public folder. 

↑ Back to the top

Resolution

To resolve this issue, install the following update rollup:
2645995 Description of Update Rollup 1 for Exchange Server 2010 Service Pack 2

↑ Back to the top

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

↑ Back to the top

Keywords: kbqfe, kbsurveynew, kbexpertiseinter, kbfix, kb

↑ Back to the top

Article Info
Article ID : 2492082
Revision : 1
Created on : 1/7/2017
Published on : 2/13/2012
Exists online : False
Views : 303