XFOR: Messages from cc:Mail to Exchange Server Missing Address Information

When Microsoft Exchange Server is used as a backbone between two Lotus cc:Mail post offices, all of the messages that are sent from cc:Mail users that are addressed to cc:Mail users on a different post office are rejected by the Microsoft Exchange Connector for Lotus cc:Mail. A non-delivery report (NDR) that is similar to the following is sent to the originator of the message:

This problem may occur if the Connector for cc:Mail cannot process the message because the recipient address is incomplete in the TO field. To determine if the recipient address is incomplete, use one of the following methods:

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In the text of the NDR, look for a description that is similar to the following: The following email address(es) were unknown: at PO_NAME If the description is missing the user name portion of the e-mail address, the recipient address is incomplete. If the recipient address is complete, the e-mail address is formatted as "USER_NAME at PO_NAME."

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If cc:Mail message archiving is enabled, a copy of the original message from cc:Mail is saved in the Exchsrvr\Ccmcdata\Export.bak folder. Open the CCM file and examine the message header. If the TO field is missing the user name portion of the e-mail address, the recipient address is incomplete.For additional information about how to enable cc:Mail message archiving, click the article number below to view the article in the Microsoft Knowledge Base: 192516 XFOR: T-shooting cc:Mail Connector Mail Conversion Problems

This problem is caused by the cc:Mail version 8.3 Export.exe file.

Use an earlier version of the Export.exe file. Lotus recommends that you use the cc:Mail version 8.01 Export.exe file.

Lotus is aware of this problem and has documented it in technical document number 167695 located at the following Web site: Refer to Lotus support for additional information about the status of this problem.

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