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Error running wizard or importing, appending or linking files in Access 2010: Access can't start this wizard

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Symptoms

When you run any wizard or attempt to import, append, or link a file in Microsoft Access 2010, you receive the error:

"Microsoft Access can't start this wizard. This feature is not available. To make this feature available, run Setup again, click "Add or remove Features" and change the feature to "Run from My Computer".
When you click OK, you receive one of the following messages:

"Microsoft Access can't find the wizard. This wizard has not been installed, or there is an incorrect setting in the Windows Registry, or this wizard has been disabled.
To reenable this wizard, click the File tab, and click Access Options. Click Add-ins, and then in the Manage list, click Disabled Items, and then click Go. Rerun Microsoft Access or Microsoft Office Setup program to reinstall the wizards. If the missing wizard is not a Microsoft Access wizard, reinstall it using the Add-in Manager."

-OR-

"The wizard you've requested is not installed or is in a bad state. Please install or reinstall the wizard. If you do not have permissions to do this on your computer, please contact your help desk representative."

When you follow the instructions in the last message, you see the message "There are no disabled items". If you rerun Microsoft Access or Microsoft Office Setup, the error still occurs.

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Cause

A copy of Microsoft Access 2010 stand-alone version is installed on a machine where a Microsoft Office 2010 Professional suite is installed and during the installation of Microsoft Office 2010 Professional, Access was set to "Not Available."

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Resolution

There are two options to correct this issue:

Option 1

To resolve this issue, install the following hotfix:

2687341 Description of the Office 2010 hotfix package (Mso-x-none.msp, Oobe-x-none.msp, Osetup-x-none.msp): September 7, 2010

Option 2

1. Remove the stand-alone installation of Microsoft Access 2010.
2. Add Access from the Office Professional 2010 installation using one of the two following methods.

Method 1
  1. Close any open Office 2010 programs.
  2. Open the Control Panel.
  3. Click Add/Remove Programs or Programs and Features.
  4. Right-click on the Office Professional 2010 installation.
  5. Select Change,and then click Add or Remove Features.
  6. Click Continue.
  7. Select the dropdown to the left of Microsoft Access and select either "Run from my computer" or "Run all from my computer". Note that "Run from my computer" allows you to select or deselect features to install with Microsoft Access.
  8. Click Continue. Microsoft Office Professional 2010 will reconfigure.
Method 2

For administrative installations on multiple computers, create an .msp file to add Microsoft Access to the existing Office 2010 installation.

See the More Information section for resources on creating an .msp file.

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More Information

This article applies to installations of Microsoft Access 2010 stand alone on machines that have the following suites:
  • Microsoft Office Professional 2010
  • Microsoft Office Professional Academic 2010
  • Microsoft Office Professional Plus 2010
NOTE: This issue has been corrected in Access 2013.


With administrative installs, you can create an .msp file to update the existing install so that any product you had originally set to "Not Available" will be installed. Refer to the following articles:Additional known problems caused by installing Access 2010 stand-alone with Office 2010 Professional Plus
  • When attempting to copy a record in Microsoft Access 2010 Datasheet View, Access stops responding.
  • Error attempting to import a file in Microsoft Access 2010: "Microsoft Access can't start this wizard. This feature is not available...".
In these cases, uninstalling Microsoft Access 2010 stand-alone and setting Access to "Run from my computer" in Office 2010 Professional resolves the problems.

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Keywords: kb

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Article Info
Article ID : 2488177
Revision : 3
Created on : 8/20/2020
Published on : 8/20/2020
Exists online : False
Views : 379