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Read receipts cannot be moved into an online archive folder when you use Outlook and Exchange 2010

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Symptoms

In Microsoft Outlook while connected to Microsoft Exchange 2010, you send an email message for which you also request a read receipt. When the read receipt arrives in your Inbox, you can read it or delete it. However, when you try to move the read receipt to a folder within your online archive, you receive one of the following error messages:

Error message 1
Cannot move the items. The item cannot be moved. It was either already moved or deleted, or access was denied.

Error message 2
Cannot move the items. The client operation failed.

Error message 3
Could not complete the move. The items may have been already moved or deleted.

Any other Inbox item can be moved to the online archive folder without any problems.

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Resolution

To resolve this issue, install the following update rollup:
2425179 Description of Update Rollup 2 for Exchange Server 2010 Service Pack 1

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Status

Microsoft has confirmed that this is a problem in Microsoft Exchange Server 2010 products that are listed in the "Applies to" section.

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Keywords: KB2485244

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Article Info
Article ID : 2485244
Revision : 2
Created on : 4/3/2013
Published on : 4/3/2013
Exists online : False
Views : 373