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The RoleTailored client crashes when you use an Arabic keyboard layout in Microsoft Dynamics NAV 2009 Service Pack 1

View products that this article applies to.

This article applies to Microsoft Dynamics NAV for all countries and all language locales.

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Symptoms

When you start the RoleTailored client (RTC) from a computer that uses an Arabic keyboard layout in Microsoft Dynamics NAV 2009 Service Pack 1 (SP1), the RTC crashes.
Additionally, the following error message is logged in the Application log:

Log Name: Application
Source: MicrosoftDynamicsNAVClient
Date: DD/MM/YYYY HH:MM:SS
Event ID: 0
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: Computer Name
Description:
Type: System.ArgumentOutOfRangeException
Message:
A valid UTF32 value is between 0x000000 and 0x10ffff, inclusive, and should not include surrogate codepoint values (0x00d800 ~ 0x00dfff).
Parameter name: utf32

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Resolution

Hotfix information

A supported hotfix is available from Microsoft. There is a "Hotfix download available" section at the top of this Knowledge Base article. If you are encountering an issue downloading, installing this hotfix, or have other technical support questions, contact your partner or, if enrolled in a support plan directly with Microsoft, you can contact technical support for Microsoft Dynamics and create a new support request. To do this, visit the following Microsoft website:
https://mbs.microsoft.com/support/newstart.aspx
You can also contact technical support for Microsoft Dynamics by phone using these links for country specific phone numbers. To do this, visit one of the following Microsoft websites:

Partners
https://mbs.microsoft.com/partnersource/resources/support/supportinformation/Global+Support+Contacts
Customers
https://mbs.microsoft.com/customersource/support/information/SupportInformation/global_support_contacts_eng.htm
In special cases, charges that are ordinarily incurred for support calls may be canceled if a Technical Support Professional for Microsoft Dynamics and related products determines that a specific update will resolve your problem. The usual support costs will apply to any additional support questions and issues that do not qualify for the specific update in question.

After you apply this hotfix, the exception does not cause an unexpected crash. In this situation, a handled error message is written to the Application log instead.

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How to obtain the Microsoft Dynamics NAV hotfix or update files

After you request a Microsoft Dynamics NAV hotfix, a hyperlink will be sent to you in an e-mail.


The e-mail will contain a hyperlink and a password. You can use the hyperlink to download the Microsoft Dynamics NAV hotfix or the update files. When you click the hyperlink, the File Download – Security Warning dialog box opens. Then, you are prompted to run, to save, or to cancel the download.


If you click Run, the files start the download and the extraction process. You must specify a folder for the new files, and then provide the password.


If you click Save, you must specify a path for saving the compressed file. When you open the file that you saved, you are prompted to specify a path for the files. Then, you must provide the password provided in the e-mail.


If you click Cancel, the download process stops.


How to install a Microsoft Dynamics NAV hotfix or an update file

The Microsoft Dynamics NAV platform hotfixes and updates are made available as single files. To install a Microsoft Dynamics NAV hotfix or an update, you must replace the existing Microsoft Dynamics NAV installation files with the hotfix or the update files. To do this, follow these steps.

Step 1: Replace the files in the Microsoft Dynamics NAV Classic Client installation

In the Microsoft Dynamics NAV Classic Client installation, replace the following files by using the hotfix or the update file.
File nameFile versionFile sizeDateTimePlatform
Dbm.dll6.0.32029.0427,84816-Dec-201022:03x86
Fin.exe6.0.32029.012,639,04816-Dec-201022:03x86
Finhlink.exe6.0.32029.0452,43216-Dec-201022:03x86
Finsql.exe6.0.32029.012,761,93616-Dec-201022:03x86
Nc_netb.dll6.0.32029.096,59216-Dec-201022:03x86
Nc_tcp.dll6.0.32029.098,64016-Dec-201022:03x86
Nc_tcps.dll6.0.32029.0141,13616-Dec-201022:03x86
Ndbcs.dll6.0.32029.01,350,48016-Dec-201022:03x86
Slave.exe6.0.32029.0152,40016-Dec-201022:03x86
To replace the existing Microsoft Dynamics NAV files, follow these steps:
  1. Close the Microsoft Dynamics NAV Classic Client.
  2. Locate the Microsoft Dynamics NAV Classic Client installation directory. The Microsoft Dynamics NAV Classic Client is usually installed in the following directory:
    C:\Program Files\Microsoft Dynamics NAV\60\Classic
  3. Copy the files that you downloaded.
  4. Paste the files that you downloaded into the Microsoft Dynamics NAV Classic Client installation directory.
  5. Click Yes to overwrite the files in the directory.

Step 2: Replace the files in the Microsoft Dynamics NAV RoleTailored client installation

In the Microsoft Dynamics NAV RoleTailored client installation, replace the following files by using the hotfix or the update file.
File nameFile versionFile sizeDateTimePlatform
Microsoft.dynamics.framework.patterns.dll1.3.10803.40771,65615-Dec-201006:30x86
Microsoft.dynamics.framework.ui.dll1.3.10803.407702,42415-Dec-201006:30x86
Microsoft.dynamics.framework.ui.mapping.dll1.3.10803.407104,42415-Dec-201006:30x86
Microsoft.dynamics.framework.ui.navigation.dll1.3.10803.40734,80015-Dec-201006:30x86
Microsoft.dynamics.framework.ui.ux2006.dll1.3.10803.40792,13615-Dec-201006:30x86
Microsoft.dynamics.framework.ui.ux2006.winforms.dll1.3.10803.40763,48015-Dec-201006:30x86
Microsoft.dynamics.framework.ui.windows.dll1.3.10803.40783,94415-Dec-201006:30x86
Microsoft.dynamics.framework.ui.winforms.controls.dll1.3.10803.4072,217,98415-Dec-201006:30x86
Microsoft.dynamics.framework.ui.winforms.dll1.3.10803.407694,25615-Dec-201006:30x86
Microsoft.dynamics.nav.client.builder.dll6.0.32029.0202,64016-Dec-201021:48x86
Microsoft.dynamics.nav.client.exe6.0.32029.0149,37616-Dec-201021:47x86
Microsoft.dynamics.nav.client.interop.communicator.dll1.0.559.18375,68816-Dec-201021:47x86
Microsoft.dynamics.nav.client.serviceconnection.dll6.0.32029.0104,35216-Dec-201021:47x86
Microsoft.dynamics.nav.client.ui.dll6.0.32029.0513,92016-Dec-201021:48x86
Microsoft.dynamics.nav.client.winforms.dll6.0.32029.0341,90416-Dec-201021:48x86
Microsoft.dynamics.nav.client.winforms.tlbNot applicable2,68016-Dec-201012:18Not applicable
Microsoft.dynamics.nav.language.dll6.0.32029.02,000,76816-Dec-201021:47x86
Microsoft.dynamics.nav.types.dll6.0.32029.0571,25616-Dec-201021:48x86
Microsoft.dynamics.nav.watson.dll6.0.32029.042,88016-Dec-201021:47x86
Microsoft.office.interop.outlook.dll10.0.4504.0395,13616-Dec-201022:00x86
To replace these files, follow these steps:
  1. Close the Microsoft Dynamics NAV RoleTailored client.
  2. Locate the Microsoft Dynamics NAV RoleTailored client installation directory. The Microsoft Dynamics NAV RoleTailored client is usually installed in the following directory:
    C:\Program Files\Microsoft Dynamics NAV\60\RoleTailored Client
  3. Copy the files that you downloaded.
  4. Paste the files that you downloaded into the Microsoft Dynamics NAV RoleTailored client installation directory.
  5. Click Yes to overwrite the files in the directory.

Step 3: Replace the files in the Microsoft Dynamics NAV Server installation

In the Microsoft Dynamics NAV Server installation, replace the following files by using the hotfix or the update file.
File nameFile versionFile sizeDateTimePlatform
Httpcfg.exe5.2.3790.022,35216-Dec-201021:58x86
Microsoft.dynamics.nav.language.dll6.0.32029.02,000,76816-Dec-201021:47x86
Microsoft.dynamics.nav.ncl.dll6.0.32029.0608,12016-Dec-201021:48x86
Microsoft.dynamics.nav.server.exe6.0.32029.0141,18416-Dec-201021:47x86
Microsoft.dynamics.nav.service.dll6.0.32029.0145,28016-Dec-201021:47x86
Microsoft.dynamics.nav.service.runtime.dll6.0.32029.075,66416-Dec-201021:47x86
Microsoft.dynamics.nav.service.webservices.dll6.0.32029.0145,30416-Dec-201021:47x86
Microsoft.dynamics.nav.types.dll6.0.32029.0571,25616-Dec-201021:48x86
Microsoft.dynamics.nav.watson.dll6.0.32029.042,88016-Dec-201021:47x86
Nclcsrt.etxNot applicable89,52516-Dec-201008:31Not applicable
Nclcsrt.stxNot applicable91,72416-Dec-201008:31Not applicable
Nclcsrts.dll6.0.32029.01,489,23216-Dec-201021:58x86
Ndbcs.dll6.0.32029.01,350,48016-Dec-201021:56x86
To replace these files, follow these steps:
  1. Stop the Microsoft Dynamics NAV Server.
  2. Locate the Microsoft Dynamics NAV Server installation directory. The Microsoft Dynamics NAV Server is usually installed in the following directory:
    C:\Program Files\Microsoft Dynamics NAV\60\Service
  3. Copy the files that you downloaded.
  4. Paste the files that you downloaded into the Microsoft Dynamics NAV Server installation directory.
  5. Click Yes to overwrite the files in the directory.
  6. Start the Microsoft Dynamics NAV Server.

Step 4: Replace the files in the Microsoft Dynamics NAV Application Server installation

If you have Microsoft Dynamics NAV Application Server installed, replace the following files in the Microsoft Dynamics NAV Application Server installation by using the hotfix or the update files.
File nameFile versionFile sizeDateTimePlatform
Dbm.dll6.0.32029.0427,84816-Dec-201022:00x86
Nas.exe6.0.32029.02,270,02416-Dec-201022:00x86
Nassql.exe6.0.32029.02,368,84816-Dec-201022:00x86
Ndbcs.dll6.0.32029.01,350,48016-Dec-201022:00x86
Slave.exe6.0.32029.0152,40016-Dec-201022:00x86
To replace the files, follow these steps.
  1. Locate the Microsoft Dynamics NAV SDK installation directories. The Microsoft Dynamics NAV SDK is usually installed in the following directories:
    C:\Program Files\Microsoft Dynamics NAV\60\SDK\CFRONT
    C:\Program Files\Microsoft Dynamics NAV\60\SDK\Communication Components
    C:\Program Files\Common Files\Microsoft Dynamics NAV\Communication Component
  2. Choose the SDK to update, either C/Front or Communication Components.
  3. Copy the files that you downloaded.
  4. Paste the files that you downloaded into the appropriate Microsoft Dynamics NAV SDK installation directory.
  5. Click Yes to overwrite the files in the directory.

Step 5: Replace the files in the Microsoft Dynamics NAV SDK installation

If you have Microsoft Dynamics NAV SDK installed, replace the following files.
File nameFile versionFile sizeDateTimePlatform
Cf.hNot applicable57,73616-Dec-201012:18Not applicable
Cfront.dll6.0.32029.01,578,32016-Dec-201022:03x86
Cfront.ocx6.0.32029.0111,95216-Dec-201022:03x86
Cfrontsql.dll6.0.32029.01,788,24816-Dec-201022:03x86
Libload.cNot applicable31,71816-Dec-201006:52Not applicable
Microsoft.dynamics.nav.cfront.cfrontdotnet.dll6.0.32029.0182,16816-Dec-201021:47x86
Microsoft.dynamics.nav.cfront.cfrontdotnet.xmlNot applicable442,44716-Dec-201007:13Not applicable
Sample.cNot applicable28,71816-Dec-201006:52Not applicable
Sample.exe6.0.32029.0152,40016-Dec-201022:03x86
To replace the files, follow these steps.
  1. Locate the Microsoft Dynamics NAV SDK installation directories. The Microsoft Dynamics NAV SDK is usually installed in the following directories:
    C:\Program Files\Microsoft Dynamics NAV\60\SDK\CFRONT
    C:\Program Files\Microsoft Dynamics NAV\60\SDK\Communication Components
    C:\Program Files\Common Files\Microsoft Dynamics NAV\Communication Component
  2. Choose the SDK to update, either C/Front or Communication Components.
  3. Copy the files that you downloaded.
  4. Paste the files that you downloaded into the appropriate Microsoft Dynamics NAV SDK installation directory.
  5. Click Yes to overwrite the files in the directory.
Note If you downloaded a hotfix or an update for the communication components, you must register the .dll files individually.

Step 6: Replace the files in the Microsoft Dynamics NAV ODBC driver installation

If you have the Microsoft Dynamics NAV ODBC driver installed, replace the following files in the Microsoft Dynamics NAV ODBC driver installation.
File nameFile versionFile sizeDateTimePlatform
Cfront.dll6.0.32029.01,578,32016-Dec-201022:00x86
Dbm.dll6.0.32029.0427,84816-Dec-201021:58x86
Nc_netb.dll6.0.32029.096,59216-Dec-201021:58x86
Nc_tcp.dll6.0.32029.098,64016-Dec-201021:58x86
Nc_tcps.dll6.0.32029.0141,13616-Dec-201021:58x86
Nodbc.dll6.0.32029.02,141,00816-Dec-201022:00x86
Nodbc.xmlNot applicable1,20925-Aug-200916:43Not applicable
Nodbccfg.cfg6.0.32029.0724,48016-Dec-201008:05Not applicable
Nodbccfg.xmlNot applicable2,47225-Aug-200916:43Not applicable
Slave.exe6.0.32029.0152,40016-Dec-201021:58x86
To replace the files, follow these steps.
  1. Locate the Microsoft Dynamics NAV ODBC driver installation directory. The Microsoft Dynamics NAV ODBC driver is usually installed in the following directory:
    C:\Program Files\Microsoft Dynamics NAV\60\ODBC
  2. Copy the files that you downloaded.
  3. Paste the files that you downloaded into the Microsoft Dynamics NAV ODBC driver installation directory.
  4. Click Yes to overwrite the files in the directory.

Prerequisites

You must have Microsoft Dynamics NAV 2009 Service Pack 1 installed to apply this hotfix.

Removal information

You cannot remove this hotfix.

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More Information

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

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Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

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Keywords: kbexpertiseinter, kbexpertisebeginner, kbexpertiseadvanced, kbnoloc, kbsurveynew, kbhotfixserver, kbmbspartner, kbmbsquickpub, kb, kbqfe, kbautohotfix, kbmbsmigrate

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Article Info
Article ID : 2483340
Revision : 3
Created on : 1/31/2017
Published on : 1/31/2017
Exists online : False
Views : 419