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System health report doesn't detect antivirus programs in Windows 7

View products that this article applies to.

Symptoms

If you generate a system health report on a Windows 7-based computer, the system health report reports that no antivirus program is installed on the computer even when an antivirus program is installed. This means that you can’t use the system health report in a domain environment to determine which computers do not have an antivirus program installed.


Additionally, the following message is in the report:

Symptom: The Security Center has not recorded an anti-virus product.
Cause: The Security Center is unable to identify an active anti-virus application. Either there is no anti-virus product installed or it is not recognized.
Resolution: 1. Verify that an anti-virus product is installed. 2. If an anti-virus product is installed and functioning configure Security Center to stop monitoring anti-virus status.

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Cause

This issue occurs because the system health report engine uses an incorrect Windows Management Instrumentation (WMI) namespace to query information about installed antivirus applications.

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Resolution

Note This hotfix uses a new Windows Management Instrumentation (WMI) namespace and only lets you verify the presence of an installed antivirus product. The product state cannot be reported.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Hotfix technical details

Prerequisites

To apply this hotfix, you must be running Windows 7 or Windows 7 Service Pack 1 (SP1).

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 7 file information notes
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
    VersionProductMilestoneService branch
    6.1.760
    0.20xxx    		Windows 7RTMLDR
    6.1.760
    1.21xxx    		Windows 7SP1LDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
File nameFile versionFile sizeDateTimePlatform
Pdh.dll6.1.7600.20878236,54412-Jan-201105:39x86
Pla.dll6.1.7600.208781,508,86412-Jan-201105:39x86
Plamig.dll6.1.7600.2087898,30412-Jan-201105:40x86
Plasrv.exe6.1.7600.208787,68012-Jan-201105:34x86
Report.system.common.xmlNot applicable1,92722-Jul-200923:14Not applicable
Report.system.configuration.xmlNot applicable27,57022-Jul-200923:14Not applicable
Report.system.cpu.xmlNot applicable4,43922-Jul-200923:14Not applicable
Report.system.diagnostics.xmlNot applicable7,24222-Jul-200923:14Not applicable
Report.system.disk.xmlNot applicable3,19822-Jul-200923:14Not applicable
Report.system.memory.xmlNot applicable4,82222-Jul-200923:14Not applicable
Report.system.network.xmlNot applicable5,12922-Jul-200923:14Not applicable
Report.system.performance.xmlNot applicable47122-Jul-200923:14Not applicable
Report.system.summary.xmlNot applicable73922-Jul-200923:14Not applicable
Rules.system.common.xmlNot applicable3,05922-Jul-200923:14Not applicable
Rules.system.configuration.xmlNot applicable287,78822-Jul-200923:14Not applicable
Rules.system.cpu.xmlNot applicable9,01922-Jul-200923:14Not applicable
Rules.system.diagnostics.xmlNot applicable169,02411-Jan-201123:31Not applicable
Rules.system.disk.xmlNot applicable6,42922-Jul-200923:14Not applicable
Rules.system.finale.xmlNot applicable7,12922-Jul-200923:14Not applicable
Rules.system.memory.xmlNot applicable12,91522-Jul-200923:14Not applicable
Rules.system.network.xmlNot applicable3,45822-Jul-200923:14Not applicable
Rules.system.performance.xmlNot applicable3,43422-Jul-200923:14Not applicable
Rules.system.summary.xmlNot applicable18,55322-Jul-200923:14Not applicable
System diagnostics.xmlNot applicable13,54211-Jan-201123:31Not applicable
System performance.xmlNot applicable4,83322-Jul-200923:14Not applicable
Pdh.dll6.1.7601.21639237,05612-Jan-201105:40x86
Pla.dll6.1.7601.216391,508,86412-Jan-201105:40x86
Plamig.dll6.1.7601.2163998,30412-Jan-201105:40x86
Plasrv.exe6.1.7601.216397,68012-Jan-201105:35x86
Report.system.common.xmlNot applicable1,92712-Nov-201023:51Not applicable
Report.system.configuration.xmlNot applicable27,57012-Nov-201023:51Not applicable
Report.system.cpu.xmlNot applicable4,43912-Nov-201023:51Not applicable
Report.system.diagnostics.xmlNot applicable7,24212-Nov-201023:51Not applicable
Report.system.disk.xmlNot applicable3,19812-Nov-201023:51Not applicable
Report.system.memory.xmlNot applicable4,82212-Nov-201023:52Not applicable
Report.system.network.xmlNot applicable5,12912-Nov-201023:52Not applicable
Report.system.performance.xmlNot applicable47112-Nov-201023:52Not applicable
Report.system.summary.xmlNot applicable73912-Nov-201023:52Not applicable
Rules.system.common.xmlNot applicable3,05912-Nov-201023:52Not applicable
Rules.system.configuration.xmlNot applicable287,78812-Nov-201023:52Not applicable
Rules.system.cpu.xmlNot applicable9,01912-Nov-201023:52Not applicable
Rules.system.diagnostics.xmlNot applicable169,02411-Jan-201123:32Not applicable
Rules.system.disk.xmlNot applicable6,42912-Nov-201023:52Not applicable
Rules.system.finale.xmlNot applicable7,12912-Nov-201023:52Not applicable
Rules.system.memory.xmlNot applicable12,91512-Nov-201023:52Not applicable
Rules.system.network.xmlNot applicable3,45812-Nov-201023:52Not applicable
Rules.system.performance.xmlNot applicable3,43412-Nov-201023:52Not applicable
Rules.system.summary.xmlNot applicable18,55312-Nov-201023:52Not applicable
System diagnostics.xmlNot applicable13,54211-Jan-201123:32Not applicable
System performance.xmlNot applicable4,83312-Nov-201023:51Not applicable
For all supported x64-based versions of Windows 7
File nameFile versionFile sizeDateTimePlatform
Pdh.dll6.1.7600.20878300,03212-Jan-201106:18x64
Pla.dll6.1.7600.208781,389,05612-Jan-201106:18x64
Plamig.dll6.1.7600.20878105,47212-Jan-201106:19x64
Plasrv.exe6.1.7600.208789,21612-Jan-201106:12x64
Report.system.common.xmlNot applicable1,92722-Jul-200923:32Not applicable
Report.system.configuration.xmlNot applicable27,57022-Jul-200923:32Not applicable
Report.system.cpu.xmlNot applicable4,43922-Jul-200923:32Not applicable
Report.system.diagnostics.xmlNot applicable7,24222-Jul-200923:32Not applicable
Report.system.disk.xmlNot applicable3,19822-Jul-200923:32Not applicable
Report.system.memory.xmlNot applicable4,82222-Jul-200923:32Not applicable
Report.system.network.xmlNot applicable5,12922-Jul-200923:32Not applicable
Report.system.performance.xmlNot applicable47122-Jul-200923:32Not applicable
Report.system.summary.xmlNot applicable73922-Jul-200923:32Not applicable
Rules.system.common.xmlNot applicable3,05922-Jul-200923:32Not applicable
Rules.system.configuration.xmlNot applicable287,78822-Jul-200923:32Not applicable
Rules.system.cpu.xmlNot applicable9,01922-Jul-200923:32Not applicable
Rules.system.diagnostics.xmlNot applicable169,02411-Jan-201123:28Not applicable
Rules.system.disk.xmlNot applicable6,42922-Jul-200923:32Not applicable
Rules.system.finale.xmlNot applicable7,12922-Jul-200923:32Not applicable
Rules.system.memory.xmlNot applicable12,91522-Jul-200923:32Not applicable
Rules.system.network.xmlNot applicable3,45822-Jul-200923:32Not applicable
Rules.system.performance.xmlNot applicable3,43422-Jul-200923:32Not applicable
Rules.system.summary.xmlNot applicable18,55322-Jul-200923:32Not applicable
System diagnostics.xmlNot applicable13,54211-Jan-201123:28Not applicable
System performance.xmlNot applicable4,83322-Jul-200923:32Not applicable
Pdh.dll6.1.7601.21639300,03212-Jan-201106:21x64
Pla.dll6.1.7601.216391,389,05612-Jan-201106:21x64
Plamig.dll6.1.7601.21639105,47212-Jan-201106:21x64
Plasrv.exe6.1.7601.216399,21612-Jan-201106:18x64
Report.system.common.xmlNot applicable1,92712-Nov-201023:49Not applicable
Report.system.configuration.xmlNot applicable27,57012-Nov-201023:49Not applicable
Report.system.cpu.xmlNot applicable4,43912-Nov-201023:49Not applicable
Report.system.diagnostics.xmlNot applicable7,24212-Nov-201023:49Not applicable
Report.system.disk.xmlNot applicable3,19812-Nov-201023:49Not applicable
Report.system.memory.xmlNot applicable4,82212-Nov-201023:49Not applicable
Report.system.network.xmlNot applicable5,12912-Nov-201023:49Not applicable
Report.system.performance.xmlNot applicable47112-Nov-201023:49Not applicable
Report.system.summary.xmlNot applicable73912-Nov-201023:49Not applicable
Rules.system.common.xmlNot applicable3,05912-Nov-201023:49Not applicable
Rules.system.configuration.xmlNot applicable287,78812-Nov-201023:49Not applicable
Rules.system.cpu.xmlNot applicable9,01912-Nov-201023:49Not applicable
Rules.system.diagnostics.xmlNot applicable169,02411-Jan-201123:31Not applicable
Rules.system.disk.xmlNot applicable6,42912-Nov-201023:49Not applicable
Rules.system.finale.xmlNot applicable7,12912-Nov-201023:49Not applicable
Rules.system.memory.xmlNot applicable12,91512-Nov-201023:49Not applicable
Rules.system.network.xmlNot applicable3,45812-Nov-201023:49Not applicable
Rules.system.performance.xmlNot applicable3,43412-Nov-201023:49Not applicable
Rules.system.summary.xmlNot applicable18,55312-Nov-201023:49Not applicable
System diagnostics.xmlNot applicable13,54211-Jan-201123:31Not applicable
System performance.xmlNot applicable4,83312-Nov-201023:49Not applicable
Pdh.dll6.1.7600.20878236,54412-Jan-201105:39x86
Pla.dll6.1.7600.208781,508,86412-Jan-201105:39x86
Plamig.dll6.1.7600.2087898,30412-Jan-201105:40x86
Pdh.dll6.1.7601.21639237,05612-Jan-201105:40x86
Pla.dll6.1.7601.216391,508,86412-Jan-201105:40x86
Plamig.dll6.1.7601.2163998,30412-Jan-201105:40x86

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Workaround

To work around this issue, follow these steps:

  1. In Control Panel, open the Action Center item.

  2. View the information that is displayed under Virus Protection in the Security section.

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

To generate a system health report, follow these steps:

  1. In Control Panel, open the Action Center item.

  2. In the navigation pane, click View performance information.

  3. In the navigation pane, click Advanced Tools.

  4. Click Generate a system health report.

Notes
  • In the Resource and Performance Monitor window, the diagnostic results of the System Diagnostics Report indicate that "the Security Center has not recorded an anti-virus product."
  • You can also generate the system health report by running the perfmon /report command at a command prompt.

Additional file information

Additional file information for Windows 7


Additional files for all supported x86-based versions of Windows 7
File nameUpdate.mum
File versionNot applicable
File size2,316
Date (UTC)12-Jan-2011
Time (UTC)15:37
PlatformNot applicable
File nameX86_420fd80dfebe9c86bf3b1d10469db249_31bf3856ad364e35_6.1.7600.20878_none_2f0e74e1d3f2214f.manifest
File versionNot applicable
File size728
Date (UTC)12-Jan-2011
Time (UTC)15:37
PlatformNot applicable
File nameX86_5e8626d5fdbf844ab2a2de531fa464ae_31bf3856ad364e35_6.1.7601.21639_none_a5a603b94e1094cb.manifest
File versionNot applicable
File size728
Date (UTC)12-Jan-2011
Time (UTC)15:37
PlatformNot applicable
File nameX86_microsoft-windows-p..rastructureconsumer_31bf3856ad364e35_6.1.7600.20878_none_b44a59efaad866c8.manifest
File versionNot applicable
File size111,688
Date (UTC)12-Jan-2011
Time (UTC)06:14
PlatformNot applicable
File nameX86_microsoft-windows-p..rastructureconsumer_31bf3856ad364e35_6.1.7601.21639_none_b65cf6efa7dd7c47.manifest
File versionNot applicable
File size111,688
Date (UTC)12-Jan-2011
Time (UTC)06:14
PlatformNot applicable



Additional files for all supported x64-based versions of Windows 7
File nameAmd64_08913f1fd1b8b638685909c9b242b825_31bf3856ad364e35_6.1.7600.20878_none_6947d2c8b0fd570e.manifest
File versionNot applicable
File size1,106
Date (UTC)12-Jan-2011
Time (UTC)15:37
PlatformNot applicable
File nameAmd64_f159d2fc7625f33bde4721e31191cc72_31bf3856ad364e35_6.1.7601.21639_none_302824035980445d.manifest
File versionNot applicable
File size1,106
Date (UTC)12-Jan-2011
Time (UTC)15:37
PlatformNot applicable
File nameAmd64_microsoft-windows-p..rastructureconsumer_31bf3856ad364e35_6.1.7600.20878_none_1068f5736335d7fe.manifest
File versionNot applicable
File size111,694
Date (UTC)12-Jan-2011
Time (UTC)07:07
PlatformNot applicable
File nameAmd64_microsoft-windows-p..rastructureconsumer_31bf3856ad364e35_6.1.7601.21639_none_127b9273603aed7d.manifest
File versionNot applicable
File size111,694
Date (UTC)12-Jan-2011
Time (UTC)07:01
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size2,754
Date (UTC)12-Jan-2011
Time (UTC)15:37
PlatformNot applicable
File nameWow64_microsoft-windows-p..rastructureconsumer_31bf3856ad364e35_6.1.7600.20878_none_1abd9fc5979699f9.manifest
File versionNot applicable
File size92,604
Date (UTC)12-Jan-2011
Time (UTC)06:05
PlatformNot applicable
File nameWow64_microsoft-windows-p..rastructureconsumer_31bf3856ad364e35_6.1.7601.21639_none_1cd03cc5949baf78.manifest
File versionNot applicable
File size92,604
Date (UTC)12-Jan-2011
Time (UTC)06:05
PlatformNot applicable

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Keywords: kb, kbsurveynew, kbexpertiseinter, kbautohotfix, kbfix, kbqfe, kbhotfixserver, kbsmbportal

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Article Info
Article ID : 2482947
Revision : 1
Created on : 1/7/2017
Published on : 7/12/2013
Exists online : False
Views : 188