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"Customer No. '' does not exist" error message when you print a sales quote in which the "Sell-to Customer No." field is not specified in Microsoft Dynamics NAV 2009 Service Pack 1

View products that this article applies to.

This article applies to Microsoft Dynamics NAV for all countries and all language locales.

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Symptoms

Consider the following scenario in the RoleTailored client (RTC) and Classic Client (CC) in Microsoft Dynamics NAV 2009 Service Pack 1 (SP1):
  • You create a sales quote for a Company type contact in the Sales Quotes dialog box.
  • The Sell-to Customer No. field of the sales quote is not specified.
  • The Sell-to Contact No. field of the sales quote and the Sell-to Customer Template Code field of the sales quote are filled.
  • You try to print the sales quote.
In this scenario, you receive the following error message:
Customer No. '' does not exist

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Resolution

Hotfix information

A supported hotfix is now available from Microsoft. However, it is only intended to correct the problem that is described in this article. Apply it only to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Dynamics NAV service pack or the next Microsoft Dynamics NAV version that contains this hotfix.

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Technical Support Professional for Microsoft Dynamics and related products determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

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Installation information

Microsoft provides programming examples for illustration only, without warranty either expressed or implied. This includes, but is not limited to, the implied warranties of merchantability or fitness for a particular purpose. This article assumes that you are familiar with the programming language that is being demonstrated and with the tools that are used to create and to debug procedures. Microsoft support engineers can help explain the functionality of a particular procedure, but they will not modify these examples to provide added functionality or construct procedures to meet your specific requirements.

Note Before you install this hotfix, verify that all Microsoft Navision client users are logged off the system. This includes Microsoft Navision Application Services (NAS) client users. You should be the only client user who is logged on when you implement this hotfix.

To implement this hotfix, you must have a developer license.

We recommend that the user account in the Windows Logins window or in the Database Logins window be assigned the "SUPER" role ID. If the user account cannot be assigned the "SUPER" role ID, you must verify that the user account has the following permissions:
  • The Modify permission for the object that you will be changing.
  • The Execute permission for the System Object ID 5210 object and for the System Object ID 9015 object.


Note You do not have to have rights to the data stores unless you have to perform data repair.

Code changes

Note Always test code fixes in a controlled environment before you apply the fixes to your production computers.
To resolve this problem, change the code in the CalcVATAmountLines function in the Sales Line table (37) as follows:
Existing code 1
...
SalesSetup@1008 : Record 311;

RoundingLineInserted@1010 : Boolean;

TotalVATAmount@1011 : Decimal;

BEGIN

IF SalesHeader."Currency Code" = '' THEN Currency.InitRoundingPrecision
...
Replacement code 1
...
SalesSetup@1008 : Record 311;

RoundingLineInserted@1010 : Boolean;

TotalVATAmount@1011 : Decimal;

//Add the following line.
CustTemplate@1014 : Record 5105;


BEGIN

IF SalesHeader."Currency Code" = '' THEN Currency.InitRoundingPrecision
...
Existing code 2
...
SETRANGE("Document No.",SalesHeader."No.");

SalesSetup.GET;

IF SalesSetup."Invoice Rounding" THEN BEGIN

//Delete the following lines.
Cust.GET(SalesHeader."Bill-to Customer No.");

CustPostingGroup.GET(Cust."Customer Posting Group");
//End of the lines.

END;

IF FINDSET THEN

REPEAT
...
Replacement code 2
...
SETRANGE("Document No.",SalesHeader."No.");

SalesSetup.GET;

IF SalesSetup."Invoice Rounding" THEN BEGIN

//Add the following lines.
IF Cust.GET(SalesHeader."Bill-to Customer No.") THEN

CustPostingGroup.GET(Cust."Customer Posting Group")

ELSE

IF CustTemplate.GET(SalesHeader."Sell-to Customer Template Code") THEN

CustPostingGroup.GET(CustTemplate."Customer Posting Group");
//End of the lines.

END;

IF FINDSET THEN

REPEAT
...

Prerequisites

You must have Microsoft Dynamics NAV 2009 Service Pack 1 installed to apply this hotfix.

Removal information

You cannot remove this hotfix.

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

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Keywords: kberrmsg, kbmbscodefix, kbnoloc, kbsurveynew, kbmbspartner, kbmbsmigrate, kb, kbqfe, kbmbsquickpub

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Article Info
Article ID : 2479038
Revision : 2
Created on : 9/25/2018
Published on : 9/25/2018
Exists online : False
Views : 237