Microsoft KB Archive Search

Notice: This website is an unofficial Microsoft Knowledge Base (hereinafter KB) archive and is intended to provide a reliable access to deleted content from Microsoft KB. All KB articles are owned by Microsoft Corporation. Read full disclaimer for more details.

  1. Home
  2. XFOR: SMTP Mail Backing Up in MTA Queue, Events 9297 and 3161 Appear

XFOR: SMTP Mail Backing Up in MTA Queue, Events 9297 and 3161 Appear

View products that this article applies to.

This article was previously published under Q247787

↑ Back to the top

Symptoms

When you are administering Microsoft Exchange Server, you may discover that Simple Mail Transport Protocol (SMTP) mail is sitting in the Message Transfer Agent (MTA) queue rather than going out through the Internet Mail Service (IMS). The following events may appear in the Event Viewer:
Event ID: 9297
Source: MSExchangeMTA
Description: The user /o=ORGanization /ou=SITE1 /cn=Configuration /cn=Servers /cn=SERVER1 /cn=Microsoft Private MDB has caused a security violation. Locality table (LTAB) index: 5. Windows NT error code: 0. [BASE IL MAIN BASE 1 237] (14)

Event ID: 3161
Source: MSExchangeMTA
Description: An internal MTA error occurred. The logon violated security. Entity name: . Error code: 0. [XAPI MAIN BASE 1 92] (14)

↑ Back to the top

Resolution

To resolve this issue, make sure that the Permissions pages for the organization, site, and configuration objects list the service account with the Service Account Admin role:

  1. Make sure that the Permissions page and the rights and roles are displayed in Exchange Administrator:
    1. On the Tools menu, click Options.
    2. Click to select the Show Permissions page for all objects check box.
    3. Click to select the Display rights for roles on Permissions page check box.
  2. Click the organization object, and then click Properties on the File menu.
  3. Click the Permissions tab, add the service account, and then click Service Account Admin from the Role box.
  4. Click the site object, and then click Properties on the File menu.
  5. Click the Permissions tab, add the service account, and then click Service Account Admin from the Role box.
  6. Click the configuration object, and then click Properties on the File menu.
  7. Click the Permissions tab, add the service account, and then click Service Account Admin from the Role box.
  8. Stop and then restart IMS and MTA services.
  9. Send an Internet-bound e-mail to verify that the IMS is working properly.

↑ Back to the top

Keywords: KB247787, kbprb

↑ Back to the top

Article Info
Article ID : 247787
Revision : 6
Created on : 10/28/2006
Published on : 10/28/2006
Exists online : False
Views : 222