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XADM: Error When Creating a Mailbox for a User That Already Has E-mail Address

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This article was previously published under Q247476

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Symptoms

When you use the Windows 2000 Active Directory Users and Computers Microsoft Management Console (MMC) snap in to enable or add Exchange 2000 Server mail for a user that is not mailbox-enabled but that does have an SMTP e-mail address defined on the General tab of the user properties, you receive the following error message:
The selected recipient is already mail enabled.

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Resolution

To resolve this issue:
  1. Right-click the user object, and then click Disable Exchange Mail.
  2. When the warning message of removing all e-mail addresses appears, click Yes to confirm.
  3. Right-click the user object, click Enable Exchange Mail or Add Exchange Mail.

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Status

This behavior is by design.

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Keywords: KB247476, kbprb, kberrmsg

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Article Info
Article ID : 247476
Revision : 5
Created on : 2/26/2007
Published on : 2/26/2007
Exists online : False
Views : 295