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  2. The Invoice/Memo Forms (08.760.00) report prints blank for customers who are set up to use Quick Send in Microsoft Dynamics SL

The Invoice/Memo Forms (08.760.00) report prints blank for customers who are set up to use Quick Send in Microsoft Dynamics SL

View products that this article applies to.

Symptoms

Consider the following scenario in Accounts Receivable and Quick Send in Microsoft Dynamics SL 7.0 Service Pack 3 (SP3):
  • You set up more than one customer to receive accounts receivable invoices through Quick Send in the Quick Send tab of the Customer Maintenance (08.260.00) screen.
  • You do not click to select the Quick Send check box for the accounts receivable invoice report for at least one of the Quick Send customers whom you set up.
  • You create an invoice batch in the Invoice and Memo (08.010.00) screen that contains documents for customers for whom the Quick Send check box is selected and for customers for whom the Quick Send check box is not selected for the AR Invoice report.
  • You print the Invoice/Memo Forms (08.760.00) report for the invoice batch.
In this scenario, when you review the printed Invoice/Memo Forms (08.760.00) report, you notice that it printed blank. You expect the report to contain the invoices in the batch for the customers for whom the Quick Send check box is not selected.

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Workaround

To work around this problem, print the invoices separately for the customers for whom the Quick Send check box is selected for the AR Invoice report and for the customers for whom the Quick Send check box is not selected.

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Resolution

Hotfix information for Microsoft Dynamics SL

A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Dynamics SL Service Pack that contains this hotfix as specified in the "Status" section in this article.

To resolve this problem, click the "View and request hotfix downloads" link at the top of this article to obtain the hotfix.

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.


Microsoft Dynamics SL 7.0 Service Pack 3 (SP3)
Changed Files
Date
File Version
0876010.exe17-Nov 20107.04.41117.00

Installation information

Install this hotfix by following the installation instructions that are included in the hotfix download.

Prerequisites

For information about the prerequisites for this hotfix, refer to the installation instructions that are included in the hotfix download.

Restart requirement

If you are prompted, restart the computer after you install the hotfix.

Removal information

You cannot remove this hotfix.

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

This problem was reported as issue number 22390.

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More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

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Keywords: kbsolomon, kbhotfixserver, kbqfe, kbmbsmigrate, kbmbspartner, kbtshoot, kbbug, kb, kbexpertisebeginner, kbexpertiseinter, kbautohotfix, kbsurveynew

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Article Info
Article ID : 2469836
Revision : 2
Created on : 2/3/2017
Published on : 2/3/2017
Exists online : False
Views : 349