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  2. The Cust ID value on the Service Call Entry (SD.200.00) screen is updated incorrectly when multiple service calls are opened from the Graphical Dispatch Board (SD.900.00) in Microsoft Dynamics SL

The Cust ID value on the Service Call Entry (SD.200.00) screen is updated incorrectly when multiple service calls are opened from the Graphical Dispatch Board (SD.900.00) in Microsoft Dynamics SL

Symptoms

Consider the following scenario in Service Dispatch in Microsoft Dynamics SL 7.0 Feature Pack 1 (FP1):
  • You have more than one service call that is listed on the Graphical Dispatch Board (SD.900.00) screen.
  • You right-click one of the service calls, and then you open the service call in the Service Call Entry (SD.200.00) screen.
  • You click the icon to the left side of the Cust ID box to open the Customer Maintenance (08.260.00) screen.
  • You make a change in the Customer Maintenance (08.260.00) screen. But you do not save the change, and you do not close the screen.
  • You open a second service call in the Service Call Entry (SD.200.00) screen from the Graphical Dispatch Board (SD.900.00) screen.
  • You save the change that you made in the Customer Maintenance (08.260.00) screen.
When you do this, you notice that the value in the Cust ID box of the second service call is changed to the same value as in the Cust ID box of the first service call. You expect the value in the Cust ID box to remain unchanged for the second service call.

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Resolution

Hotfix information for Microsoft Dynamics SL

A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Dynamics SL Service Pack that contains this hotfix as specified in the "Status" section in this article.

To resolve this problem, click the "View and request hotfix downloads" link at the top of this article to obtain the hotfix.

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.


Microsoft Dynamics SL 7.0 Feature Pack 1 (FP1)
Changed Files
 Date
File Version
0301000.exe15-Nov 20107.03.41115
SD20000.exe15-Nov 20107.03.41115
SD20200.exe15-Nov 20107.03.41115
SD20300.exe15-Nov 20107.03.41115
SD64100.exe15-Nov 20107.03.41115
SD90000.exe15-Nov 20107.03.41115
Messages.msg16-Nov 2010

Installation information

Install this hotfix by following the installation instructions that are included in the hotfix download.

Prerequisites

For information about the prerequisites for this hotfix, refer to the installation instructions that are included in the hotfix download.

Restart requirement

If you are prompted, restart the computer after you install the hotfix.

Removal information

You cannot remove this hotfix.

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

This problem was reported as issue number 22338.


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More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

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Keywords: kbsolomon, kbhotfixserver, kbqfe, kbmbsmigrate, kbmbspartner, kbbug, kb, kbtshoot, kbexpertisebeginner, kbexpertiseinter, kbautohotfix, kbsurveynew

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Article Info
Article ID : 2466847
Revision : 2
Created on : 2/3/2017
Published on : 2/3/2017
Exists online : False
Views : 110