Microsoft KB Archive Search

Notice: This website is an unofficial Microsoft Knowledge Base (hereinafter KB) archive and is intended to provide a reliable access to deleted content from Microsoft KB. All KB articles are owned by Microsoft Corporation. Read full disclaimer for more details.

  1. Home
  2. Performance in Outlook or in OWA decreases when you use IMAP4 to access the calendar folder in an Exchange Server 2010 SP1 environment

Performance in Outlook or in OWA decreases when you use IMAP4 to access the calendar folder in an Exchange Server 2010 SP1 environment

View products that this article applies to.

Symptoms

Consider the following scenario:
  • You use Microsoft Outlook or you use Microsoft Outlook Web Access (OWA) to log on to a mailbox in a Microsoft Exchange Server 2010 Service Pack 1 (SP1) environment.
  • You verify that the calendar logging feature is enabled.
  • You use Internet Message Access Protocol version 4 (IMAP4) to access the calendar folder in the mailbox.
  • At the same time, other users log on to the mailbox.
In this scenario, other users who log on to the mailbox by using Outlook or OWA experience adecrease inperformance. For example, an hourglass icon appears for several seconds in Outlook. Or, OWA remains stuck in the refreshing state.

↑ Back to the top

Cause

This issue occurs because the IMAP4 service triggers an unnecessary copy on write (COW) action when a calendar cannot be converted to a MIME type. Then, a recoverable item is created in the dumpster root folder. Performance decreases when many unnecessary recoverable items are in the folder.

↑ Back to the top

Resolution

To resolve this issue, install the following update rollup:
2529939 Description of Update Rollup 3 for Exchange Server 2010 Service Pack 1

↑ Back to the top

Workaround

To work around this issue, use one or more of the following methods:
  1. Disable the IMAP4 protocol.
  2. Change to another access method such as Exchange Web Services (EWS).
  3. Disable the calendar logging feature when you run the
    Set-Mailbox -Identity <user-identity> -CalendarVersionStoreDisabled:$true command.

↑ Back to the top

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

↑ Back to the top

Keywords: kbqfe, kbfix, kbsurveynew, kbexpertiseinter, kbhotfixrollup, kb

↑ Back to the top

Article Info
Article ID : 2463798
Revision : 1
Created on : 1/7/2017
Published on : 4/6/2011
Exists online : False
Views : 203