XADM: Site Folders Deleted for Exchange Sites That Exist in the Directory

Site folders are deleted for Exchange Server sites that exist in the directory. Servers experiencing this issue may have messaging clients that have difficulties accessing Schedule+ free and busy information and offline Address Books for specific sites in the Exchange Server organization.

Users may receive a message similar to the following: -or- If diagnostic logging levels are turned to Maximum for Replication Site Folders in the public information store, you may see events similar to the following when you start the information store: -and-

A process within the information store compares a sorted list of Exchange Server sites (obtained from the directory) to a sorted list of Exchange Server sites present in the public information store (obtained by a query to the information store). These two lists are not sorted by the same string comparison operation, which results in two lists that differ slightly (usually a difference which affects sites with special characters, such as the hyphen character).

To resolve this problem, obtain the latest service pack for Exchange Server 5.5. For additional information, click the following article number to view the article in the Microsoft Knowledge Base: The following files are available for download from the Microsoft Download Center:
For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base: Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help to prevent any unauthorized changes to the file.

NOTE: When you start this version of the information store, the information store databases are automatically upgraded to a new format. After the databases have been upgraded, you can restore an earlier version of the Store.exe file on the server, but only if it is version 5.5.2651.32 or later. If you restore a Store.exe file earlier than version 5.5.2651.32 after the database has been upgraded, you are no longer able to start the information store. For additional information, click the article number below to view the article in the Microsoft Knowledge Base:

Microsoft has confirmed that this is a problem in Microsoft Exchange Server version 5.5. This problem was first corrected in Exchange Server 5.5 Service Pack 4.