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  2. You are consistently logged out of the Dynamics CRM Online Outlook Client

You are consistently logged out of the Dynamics CRM Online Outlook Client

Symptoms

When using the Dynamics CRM Online Outlook Client, users may be prompted to sign-in to the Dynamics CRM Online organization. Users may also indicate they are randomly signed out of Dynamics CRM Online.

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Cause

"Delete browsing history on exit" is selected as an Option in Internet Explorer settings, which is causing the Dynamics CRM Online cookie to be deleted.

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Resolution

1. Open Internet Explorer

2. Navigate to Tools - Internet Options

3. On the General tab, uncheck "Delete browsing history on exit"

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More Information

This happens after closing all Internet Explorer windows and opening a new one with the "Delete browsing history on exit" enabled and with the Outlook Client open.

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Keywords: kbmbspartner, kbmbsmigrate, kbsurveynew, kb

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Article Info
Article ID : 2459715
Revision : 1
Created on : 1/7/2017
Published on : 12/27/2010
Exists online : False
Views : 142