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  2. Service Call Invoice (SD.640.00) report is printed blank after you add a detail line to the Invoice Entry (SD.202.00) screen in Microsoft Dynamics SL

Service Call Invoice (SD.640.00) report is printed blank after you add a detail line to the Invoice Entry (SD.202.00) screen in Microsoft Dynamics SL

Symptoms

Consider the following scenarios in Service Dispatch in Microsoft Dynamics SL 7.0 Feature Pack 1 (FP1):


Scenario 1:
  • You add a new detail line on the Invoice Entry (SD.202.00) screen to a progress invoice that you have already printed and kept.
  • You change the value in the Handling box to Approved.
  • You print the Service Call Invoice (SD.640.00) report.
When you do this, you notice that the report is printed blank. You expect the invoice to include the detail line that you added.

Scenario 2:
  • You change the value in the Invoice Type box from Progress to Invoice on the Invoice Entry (SD.202.00) screen for a progress invoice that you already printed and kept.
  • You change the value in the Handling box to Approved.
  • You print the Service Call Invoice (SD.640.00) report.
When you do this, you notice that the value in the Status box is not updated to Closed on the Invoice Entry (SD.202.00) screen for the service call invoice. You expect the value to be Closed after you print the Service Call Invoice (SD.640.00) report.

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Resolution

Hotfix information for Microsoft Dynamics SL

A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Dynamics SL Service Pack that contains this hotfix as specified in the "Status" section in this article.

To resolve this problem, click the "View and request hotfix downloads" link at the top of this article to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and the times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.



Microsoft Dynamics SL 7.0 Service Pack 3 (SP3)
Changed FilesDateFile version 
SD64200.exe17-Feb 20117.04.50217.00

Microsoft Dynamics SL 7.0 Feature Pack 1 (FP1)
Changed filesDateFile version
SD64200.exe26-Oct 20107.03.41026.01

Installation information

Install this hotfix by following the installation instructions that are included in the hotfix download.

Prerequisites

For information about the prerequisites for this hotfix, see the installation instructions that are included in the hotfix download.

Restart requirement

If you are prompted, restart the computer after you install the hotfix.

Removal information

You cannot remove this hotfix.

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

This problem was reported as issue number 22113.

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More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

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Keywords: kbsolomon, kbhotfixserver, kbqfe, kbmbsmigrate, kbmbspartner, kbbug, kb, kbtshoot, kbexpertisebeginner, kbexpertiseinter, kbautohotfix, kbsurveynew

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Article Info
Article ID : 2454875
Revision : 2
Created on : 2/3/2017
Published on : 2/3/2017
Exists online : False
Views : 121