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You cannot connect to mailboxes in a recovery database on a server after you install Exchange Server 2010 SP1

View products that this article applies to.

Symptoms

You cannot connect to mailboxes in a recovery database on a server after you install Microsoft Exchange Server 2010 Service Pack 1 (SP1) on the server. For example, you try to use a MAPI application to connect a mailbox in a recovery database to backup data or to restore data. Because of this issue, the logon to the mailbox fails together with the following error message:

MAPI_E_FAILONEPROVIDER.

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Cause

This issue occurs because Exchange Server 2010 SP1 prevents users from connecting to disconnected mailboxes. However, all mailboxes in a recovery database are disconnected.

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Resolution

To resolve this issue, install the following update rollup:

2425179 Description of Update Rollup 2 for Exchange Server 2010 Service Pack 1

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More Information

For more information about recovery databases, visit the following Microsoft website:

General information about recovery databases

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Applies to:

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Keywords: kbqfe, kbfix, kbsurveynew, kbexpertiseinter, kbhotfixrollup, kb

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Article Info

Article ID	:	2452075
Revision	:	1
Created on	:	1/7/2017
Published on	:	12/15/2010
Exists online	:	False
Views	:	207