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Information Store does not start with service specific error 4294966264 in Exchange Server

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This article was previously published under Q245058

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Symptoms

If you start the Information Store service by using Services in Control Panel, the following error message may be displayed:
The Microsoft Information Store service returned service specific error 4294966264
The following events are logged in the application event log:
Event ID: 145
Source: ESE97
Category: General
Type: Error
Description:
MSExchangeIS The database engine could not access the file call "directory path"\EDB.chk

Event ID: 145
Source: ESE97
Category: General
Type: Error
Description:
MSExchangeIS The database engine could not access the file call "directory path"\EDB.log

Event ID: 1120
Source: MSExchangeIS
Category: General
Type: Error
Description:
Error 0xfffffbf8 initializing the Microsoft Exchange Information Store database

Event ID: 5000
Source: MSExchangeIS
Category: General
Type: Error
Description:
Unable to initialize the Microsoft Exchange Information Store database Error 0xfffffbf8
This issue can also occur if the PRIV.EDB is marked with a read-only attribute.

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Cause

This issue can occur if the Exchange Server service account does not have correct permission to the Priv.edb file or to other files within the same directory. The permissions may be restricted by insufficient NTFS file system (NTFS) rights or by a read-only file attribute to the Priv.edb file or to other files within the same directory.

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Resolution

To resolve this issue, give full access rights to the Exchange Server service account for the directory that the Priv.edb file is in:
  1. Start Windows NT Explorer.
  2. Right-click the Exchsrvr\Mdbdata folder, and then click Properties.
  3. Click the Security tab, and then click Permissions.
  4. Click either the group Everyone or Exchange service account.
  5. In the list, select Full Control.
  6. Click to select the Replace Permissions on Subdirectories check box, and the Replace Permissions on Existing Files check box.
  7. Click OK, and then click Yes.
  8. Verify that PRIV.EDB file has not been marked "Read Only".
  9. Navigate into the Exchsrvr\Mdbdata folder.
  10. Right-click the PRIV.EDB file, and then click Properties.
  11. On the General tab, ensure that the Read Only attribute is not checked.
  12. Click OK to close the Properties dialog box.

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Keywords: KB245058, kbprb

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Article Info
Article ID : 245058
Revision : 5
Created on : 3/6/2007
Published on : 3/6/2007
Exists online : False
Views : 447