System Center Operations Manager 2007 R2 Cumulative Update 4

SQL Server 2008 R2 database upgrade support

The feature for SQL Server 2008 database update support lets you upgrade a database for SCOM 2007 R2 to SQL Server 2008 R2. The tools for this feature are in the SupportTools folder of the update package. For more information about how to upgrade a database from SCOM 2007 R2, visit the following Microsoft TechNet article:
In the following upgrade scenarios, follow the steps that are described on the "How to update a database from SCOM 2007 R2" TechNet website:

• SQL Reporting Services 2005 to SQL Reporting Services 2008 Service Pack 1 (SP1)
• SQL Reporting Services 2008 Service Pack 1 (SP1) to SQL Reporting Services 2008 R2

Important If you have upgraded from SQL Server 2005 to SQL Server 2008, a version of the SRSUpgradeTool tool is already installed. To upgrade a database to SQL Server 2008 R2, uninstall this version of the SRSUpgradeTool tool, and then install the updated version that is included in Cumulative Update 4 for SCOM 2007 R2. To uninstall the previous version of the SRSUpgradeTool tool, follow these steps:

1. Delete the SRSUpgradeHelperInstalled registry key under the following registry key:
   
   HKEY_LOCAL_MACHINE\Software\Microsoft\Microsoft Operations Manager\3.0\Reporting
2. Uninstall the SRSUpgradeHelper tool by using the Add or Remove Programs feature.
3. Install the updated version that is included in Cumulative Update 4 for SCOM 2007 R2.

Automatic recovery of Health Service in a SQL Server failure scenario

After SQL Server goes offline, Health Service of Root Management Server (RMS) stops responding. For example, Health Service stops responding after SQL Server disconnects, restarts, or fails. To recover from this issue when SQL Server is available again, you must restart Health Service.

By default, this automatic recovery feature is disabled. The DALInitiateClearPoolSeconds setting controls when RMS drops the current connection pool and when RMS tries to reestablish an SQL connection. We recommend that you set this setting to 60 seconds or more to avoid performance issues. To configure this recommended setting, set the following values for the [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Microsoft Operations Manager\3.0\DAL] subkeys:

• "DALInitiateClearPoolSeconds"=dword:0000003c
• "DALInitiateClearPool"=dword:00000001

Note To apply the DALInitiateClearPoolSeconds setting, restart Health Service of RMS.

Issues that are resolved by Cumulative Update 4 for SCOM 2007 R2

The following released SCOM 2007 R2 hotfix is not included in this update because the hotfix includes SQL Server Transact-SQL scripts, SQL Stored Procedure updates, or cross-platform agent updates. For more information about how to obtain a hotfix for this issue, visit the following Microsoft Knowledge Base article:

981740 System Center Operations Manager 2007 R2 does not display new properties in some views after you import a management pack

List of known issues for this update

• Restart of non-Operations Manager services
  In certain cases, non-Operations Manager services may be restarted when the Operations Manager agent is updated. This issue only affects computers that are running Windows Server 2008 or Windows Server 2008 R2. We recommend that you update agents at a time when a service restart or a server restart is acceptable. Or, only update agents that are experiencing one or more of the agent-related issues that are mentioned in the list of resolved issues. This issue will be addressed in an upcoming cumulative update.
• New management pack edit issue
  When you create a new management pack after you install Cumulative Update 4, exporting the management pack and changing it by using the authoring console does not work correctly. This behavior occurs because the authoring console cannot find the .61 version of the Microsoft.SystemCenter.Library Management Pack. This issue is scheduled to be addressed in Cumulative Update 5. For immediate resolution, please contact Microsoft Customer Support Services for a copy of this management pack, or update your references section to use the .0 version of this management pack.
• Rollback / SDK start failure
  Cumulative Update 4 may roll back multiple times. Or, the SDK Service or Config Service does not restart after a rollback of Cumulative Update 4 for SCOM 2007 R2. Additionally, the "CAStartServices: StartService failed. Error Code: 0x8007041D" error message may be logged in the log file for the installation of the update. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
  936707 FIX: A .NET Framework 2.0 managed application that has an Authenticode signature takes longer than usual to start
  This issue occurs because of a known .NET Framework 2.0 issue in which a certificate revocation list (CRL) response delay affects a small percentage of computers. If you encounter this issue, apply one of the following workarounds:
  • Follow the steps that are described in the following Microsoft Knowledge Base article.
    
    Note You do not have to install hotfix 963707 if you have the .NET Framework 2.0 Service Pack 1 (SP1) or a later version of the .NET Framework installed.
    936707 FIX: A .NET Framework 2.0 managed application that has an Authenticode signature takes longer than usual to start
    After you install hotfix 963707, change the manifest file for the Config Service and SDK Service on the affected computers. This solution disables CRL checking for the specified executables permanently. To do this, use the following tags to edit the <runtime> section of the Microsoft.MOM.ConfigServiceHost.exe.config and Microsoft.MOM.Sdk.ServiceHost.exe.config files that are stored in the OM installation directory:

    <?xml version="1.0" encoding="utf-8"?>
    <configuration>
    <runtime>
    <generatePublisherEvidence enabled="false"/>
    </runtime>
    </configuration>

  • Follow these steps:
    1. Follow the steps that are described in the following Microsoft Knowledge Base article:
       922918 A service does not start, and events 7000 and 7011 are logged in Windows Server 2003
    2. Set the value of the ServicesPipeTimeout registry key to 120000.
    3. Restart the affected computer.
    4. Reapply Cumulative Update 4 for SCOM 2007 R2.
       
       Note The Cumulative Update 4 installer may display an error or warning in the installation process. Ignore all these warnings and errors by clicking to continue.
• When you apply the Audit Collection Services (ACS) update, you may have to restart the computer if an affected file is being used. Additionally, you receive an error message that resembles the following:
  
  Error 2803: Dialog View did not find a record for dialog
  To resolve this issue, restart the computer that has ACS installed after you apply the ACS update.
  
  Note Some ACS report updates that are described together with Cumulative Update 3 are not actually included in either Cumulative Update 3 or Cumulative Update 4 for SCOM 2007 R2. These updates are available in an upcoming update.
• The HealthServiceRuntime.dll file is not updated on some Windows 2000-based agent computers. This means that the resolution for the following issue is not applied:
  
  The monitoring host process does not start the workflows immediately when tasks are received.
  This hotfix is not supported on Windows 2000-based computers and is not addressed in upcoming cumulative updates.
• Cumulative Update 4 agent patching failure
  If you apply Cumulative Update 3 for SCOM 2007 R2, the pushed agent may not display the update list correctly. This issue occurs because the agent updates in Cumulative Update 3 for SCOM 2007 R2 may require a restart operation followed by a repair operation. If you do not restart these servers after you apply Cumulative Update 3 for SCOM 2007 R2, the agent updates in Cumulative Update 4 for SCOM 2007 R2 are not applied. However, the restart required state is set on these computers. Therefore, you have to restart these computers and then repair the agent to apply the updates in Cumulative Update 4 for SCOM 2007 R2.
• Microsoft Office might be unable to edit Company Knowledge. This issue is not related to SCOM cumulative updates and is introduced by an Office security hotfix. To resolve this issue, apply the following hotfix:
  2458608 Description of the Office Word 2007 hotfix package (wordconv-x-none.msp, word-x-none.msp): December 14, 2010
  Note SCOM 2007 R2 supports only the x86-based version of Microsoft Office 2010.

Installation information

This update must be applied to computers that host any of the following Microsoft Operations Manager servers or agents:

• Root Management Server (RMS)
• Management Server
• Gateway Server
• Operations console
• Web Console server
• An agent that was manually installed
• Audit Collection Services (ACS) server

To apply this cumulative update, you must use an account that has the same user rights that were used during the installation of Operations Manager. When you update the Operation Manager database, use an account that has local administrator rights on the computer and that has system administrator (SA) credentials on the database. When you update RMS, use an account that has Administrator rights and that is a member of the Operations Manager Administrators group.

Note Before you apply this update, we recommend that you back up the Operations database.

Recommended installation order

We recommend that you install this cumulative update in the following order for an environment:

1. Root Management Server (RMS).
2. Manually update the Operations Manager database and run the included stored procedure file that is discussed later in this article.
3. Manually import the Management Packs that are discussed later in this article.
4. Secondary Management Servers.
5. Gateway Servers.
6. Deploy the agent update to agents that used a discovery-based installation.
7. Operations console role computers.
   
   Note When you update this role, select the Run Server Update option from the Software Update dialog box.
8. Web Console server role computers.
9. Audit Collection Services (ACS) role computers.
10. Apply the agent update to manually installed agents.

Notes

• When you update a component by using the installer splash screen, you have to complete three update installers. When you update a component such as RMS, each installer starts and requires you to click Finish upon completion. The next installer starts automatically.
• Cumulative Update 4 for SCOM 2007 R2 consists of the following three updates:
  • SCOM 2007 R2 updates
  • Localized updates
  • Cross-platform updates
  
  

Installation steps

To extract the files that are contained in this update, follow these steps:

1. Copy the following file to either a local folder or to an available network share:
   SystemCenterOperationsManager2007-R2CU4-KB2449679-X86-X64-IA64-ENU.MSI
2. Run this file locally on each applicable computer. For example, run this file on the Root Management Server (RMS).
   
   Notes
   • Run this file by using either Windows Explorer or by using a command prompt.
   • To run this file on a computer that is running Windows Server 2008, you must use an elevated command prompt. An elevated command prompt is a command prompt that was started by using the Run as Administrator option. If you do not run this Windows-based installer file under an elevated command prompt, the System Center Operations Manager 2007 Software Update splash screen does not allow the hotfix to be installed.
3. In the System Center Operations Manager 2007 Software Update window, select the update option for the role that will be updated.

Recommended steps that apply this cumulative update on a clustered Root Management Server

For more information about the recommended instructions that apply this cumulative update on a clustered Root Management Server, visit the following Microsoft website:

Manual operations that must be performed after you update the Root Management Server and Data Warehouse

Run the SQL scripts

This update contains fixes that must be manually applied. These fixes are applied by running the \SQLUpdate\CU4_DataWarehouse.sql file against the OM data warehouse (OperationsManagerDW) and by running the \SQLUpdate\CU4_Database.sql file against the OM database (OperationsManager).

To do this, follow these steps:

1. Log on to the computer that hosts the Operations Manager 2007 database by using a user account that has database system administrator (SA) rights to the Operations Manager 2007 database instance. To perform the database update remotely, log on to a computer that hosts SQL Server Management Studio by using a user account that has the appropriate SA rights to the Operations Manager 2007 database.
2. Run SQL Server Management Studio.
3. In the Connect to Server dialog box, connect to the instance of SQL Server that hosts the Operations Manager database. The default database name is OperationsManager.
4. Click New Query on the toolbar.
5. From the SQL Editor toolbar, use the Available databases option to select the Operations Manager database.
6. On the File menu, click Open, select the \SQLUpdate\CU4_Database.sql file that was extracted by the Windows installer (.msi file), and then click Open.
7. When the file is loaded, click Execute in the SQL Editor toolbar.
8. View the Messages pane to check whether the Transact-SQL commands ran successfully.
9. Exit SQL Server Management Studio.
10. For the Operations Manager data warehouse, repeat steps 1-8. However, connect to the instance of SQL Server that hosts the Operations Manager data warehouse, and run the \SQLUpdate\CU4_DataWarehouse.sql file.

Import the management packs

The management packs supplied in the ManagementPacks folder must be manually imported by using the Import Management Packs Wizard and by using the Operations Manager console. The Windows Installer packages that are released for each localized version of Operations Manager contain the appropriate localized version of the management pack. For example, the following file contains the localized version of the management pack for the Japanese localized version of Operations Manager:The following updated management packs are located in the ManagementPacks folder of the package installation:

• Microsoft.SystemCenter.DatawareHouse.Report.Library.mp
• Microsoft.SystemCenter.WebApplication.Library.mp
• Microsoft.SystemCenter.WSManagement.Library.mp

Install Linux/UNIX management packs and update Linux/UNIX agents

Cumulative Update 4 for SCOM 2007 R2 contains the same Linux/UNIX updates that are included in Cumulative Update 3 for SCOM 2007 R2. Therefore, you do not have to install the Linux/UNIX management packs and agents if you have already updated your monitored Linux/UNIX computers by using Cumulative Update 3 for SCOM 2007 R2. If you do not upgrade from Cumulative Update 3 for SCOM 2007 R2, follow these steps to monitor Linux/UNIX computers:

1. Download and install the updated management packs from the following Microsoft website:
   
   http://www.microsoft.com/download/details.aspx?FamilyID=b15fef5c-e331-4006-8913-be376bb0e0c1
2. Import the updated management pack for each version of Linux or UNIX that you are monitoring in your environment.
3. Use the Operations Manager 2007 R2 Discovery Wizard to re-discover the Linux and UNIX computers that you monitor. After you re-discover the computers, the agents on those computers upgrade automatically.

Updated support tools that are included in this cumulative update

The following updated file in the SupportTools folder supports the upgrade from SQL Reporting Services 2005 to SQL Reporting Services 2008 and from SQL Reporting Services 2008 to SQL Reporting Services 2008 R2:Note Use the appropriate platform version of this file instead of the file that is supplied in the SupportTools folder of the Operations Manager 2008 R2 distribution media.

Advanced installation instructions at a command prompt

The installer (hotfix utility) downloaded from this site unpacks the bootstrapping application and necessary MSP files to install Cumulative Update 4 for SCOM 2007 R2. It is better to run the hotfix utility on each computer and deploy Cumulative Update 4 for SCOM 2007 R2 by using the GUI interface that is invoked after you run the hotfix utility. However, you can also bypass multiple installations of the hotfix utility, and then directly deploy unpacked the directory and files to the appropriate computers. The files are in .\System Center 2007 R2 Hotfix Utility\KB 2449679\.

If you decide to install Cumulative Update 4 for SCOM 2007 R2 directly by using the command prompt, use the following command:

SetupUpdateOM.exe /x86msp:KB<#>-x86.msp /amd64msp:KB<#>-x64.msp /ia64msp:KB<#>-ia64.msp /x86locmsp:KB<#>-x86-<LOC>.msp /amd64locmsp:KB<#>-x64-<LOC>.msp /ia64locmsp:KB<#>-ia64-<LOC>.msp /Agent /Silent /noreboot

Note The /Silent flag is not necessary if you want to install Cumulative Update 4 for SCOM 2007 R2 by using the GUI interface. Replace the <LOC> parameter with the appropriate language code for the update that you have downloaded. Replace the <#> parameter with the KB number for this cumulative update. For example, run the following command for the English version of Cumulative Update 4 for SCOM 2007 R2:

SetupUpdateOM.exe /x86msp:KB2449679-x86.msp /amd64msp:KB2449679-x64.msp /ia64msp:KB2449679-ia64.msp /x86locmsp:KB2449679-x86-ENU.msp /amd64locmsp:KB2449679-x64-ENU.msp /ia64locmsp:KB2449679-ia64-ENU.msp /Agent /Silent /noreboot

Advanced installation instructions if you are using Windows Server Core

Windows Server Core does not include certain DLL files, such as these:
To install Cumulative Update 4 on a Windows Server Core-based computer, follow the advanced installation instructions but do not provide the language-specific packages.

Example:

msiexec.exe /p "C:\Program Files (x86)\System Center 2007 R2 Hotfix Utility\KB2449679\Agent\KB2449679-x86-Agent.msp" REBOOT="ReallySuppress"

msiexec.exe /p "C:\Program Files (x86)\System Center 2007 R2 Hotfix Utility\KB2449679\Agent\KB2449679-x86-ENU-Agent.msp" REBOOT="ReallySuppress"

Advanced installation instruction to manually update installed agents

With Cumulative Update 4 for SCOM 2007 R2, you can manually update installed agents, and you do not have to use the full contents of the package. To deploy updates to an agent by using the minimal number of required files, follow these steps:

• Install the hotfix utility by using the instructions in the "Advanced installation instructions at a command prompt" section.
• Copy all components except ACS, Gateway, ManagementPacks, SCX-Gateway, SQLUpdate, Support Tools and Update Folders, and the msp files in the root folder (KB2449679) of the installer.
• Push the new folder of these coped files to all agent computers.
• Run the following command:
  
  SetupUpdateOM.exe /x86msp:KB2449679-x86.msp /amd64msp:KB2449679-x64.msp /ia64msp:KB2449679-ia64.msp /x86locmsp:KB2449679-x86-ENU.msp /amd64locmsp:KB2449679-x64-ENU.msp /ia64locmsp:KB2449679-ia64-ENU.msp /Agent /NoReboot

Note Replace ENU with the language code of the Cumulative Update 4 for SCOM 2007 R2 package that you have downloaded.

File list and roles
This update installs updated UNIX and Linux agents, and this update removes older UNIX and Linux agents in the following folder:
The updated agents have file names that use the following format and a version number of 265:
Notes

• <server type> is the name of the UNIX or Linux server product.
• <server version> is the version number of the server type.
• <architecture> is the processor architecture of the destination computer.
• <package type> is the kind of installation file.

For example, the following is the file name format for the agent for SUSE Linux Enterprise Server 10 (x86):
The agents that are included with Systems Center Operations Manager 2007 R2 Cross Platform Cumulative Update 2 (hotfix 979490) have a version number of 258. All agent files for this version number are removed during the installation of this update.

The agents that are included with System Center Operations Manager 2007 R2 Cross Platform Agent Update (hotfix 973583) have a version number of 252. All agent files for this version number are removed during the installation of this update.

The agents that are included with the original release of System Center Operations Manager 2007 R2 have a version number of 248. These files are not removed during installation. However, these files are replaced with 1-kilobyte (KB) files. These 1-KB files can be removed by you if you want:

• scx-1.0.4-248.aix.5.ppc.lpp.gz
• scx-1.0.4-248.aix.6.ppc.lpp.gz
• scx-1.0.4-248.hpux.11iv2.ia64.depot.Z
• scx-1.0.4-248.hpux.11iv2.parisc.depot.Z
• scx-1.0.4-248.hpux.11iv3.ia64.depot.Z
• scx-1.0.4-248.hpux.11iv3.parisc.depot.Z
• scx-1.0.4-248.rhel.4.x64.rpm
• scx-1.0.4-248.rhel.4.x86.rpm
• scx-1.0.4-248.rhel.5.x64.rpm
• scx-1.0.4-248.rhel.5.x86.rpm
• scx-1.0.4-248.sles.10.x64.rpm
• scx-1.0.4-248.sles.10.x86.rpm
• scx-1.0.4-248.sles.9.x86.rpm
• scx-1.0.4-248.solaris.10.sparc.pkg.Z
• scx-1.0.4-248.solaris.10.x86.pkg.Z
• scx-1.0.4-248.solaris.8.sparc.pkg.Z
• scx-1.0.4-248.solaris.9.sparc.pkg.Z