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"OM - has stopped working" error message when you print the Sales Journal (40.690.00) report in Microsoft Dynamics SL

View products that this article applies to.

Symptoms

Consider the following scenario in Order Management, Inventory, and Accounts Receivable in Microsoft Dynamics SL 7.0:
  • You set the Region and Language Settings date format on your workstation to dd-MMM-yyyy.
  • You set up an installment terms ID on the Terms Maintenance (21.270.00) screen.
  • You print the Sales Journal (40.690.00) report that contains a sales order for a customer who uses the installment terms ID.
After you do these things, you receive the following error message:

OM - has stopped working.

Additionally, when you review the resulting Accounts Receivable and Inventory batches, you notice that the status of both batches is set to Void.

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Workaround

To work around this problem, change the Region and Language Settings date format on your workstation to mm-dd-yyyy.

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Resolution

Hotfix information for Microsoft Dynamics SL

A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Dynamics SL Service Pack that contains this hotfix as specified in the "Status" section in this article.

To resolve this problem, click the "View and request hotfix downloads" link at the top of this article to obtain the hotfix.

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and the times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.


Microsoft Dynamics SL 7.0 Feature Pack 1 (FP1)
Changed filesDateFile version
4010000.exe04-Oct 20107.03.41004.00
4011000.exe04-Oct 20107.03.41004.00
4011700.exe04-Oct 20107.03.41004.00
4040000.exe04-Oct 20107.03.41004.00
4069001.exe04-Oct 20107.03.41004.00
4069002.exe04-Oct 20107.03.41004.00
4099000.exe04-Oct 20107.03.41004.00
DMGPOReceiptBO.dll 04-Oct 20107.03.41004.00
DMGPurchOrderBO.dll 04-Oct 20107.03.41004.00
DMGSalesOrderBO.dll 04-Oct 20107.03.41004.00
4144000.exe 04-Oct 20107.03.41004.00
Bug22083OM.sql26-Aug 2010
Messages.msg26-Aug 2010

Installation information

Install this hotfix by following the installation instructions that are included in the hotfix download.

Prerequisites

For information about the prerequisites for this hotfix, see the installation instructions that are included in the hotfix download.

Restart requirement

If you are prompted, restart the computer after you install the hotfix.

Removal information

You cannot remove this hotfix.

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

This problem was reported as issue number 22083.

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More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

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Keywords: kbsolomon, kbhotfixserver, kbqfe, kbmbsmigrate, kbmbspartner, kbtshoot, kbbug, kb, kbexpertisebeginner, kbexpertiseinter, kbautohotfix, kbsurveynew

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Article Info
Article ID : 2436720
Revision : 2
Created on : 2/3/2017
Published on : 2/3/2017
Exists online : False
Views : 547