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Offline Address Book download does not work when you use an Exchange Server client or Outlook

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This article was previously published under Q243155

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Symptoms

When you try to download the offline Address Book by using a Microsoft Exchange Server client or Microsoft Outlook, the download may not work and you receive the following error message:
An error occurred while opening the Microsoft Exchange offline address book files on the Microsoft Exchange Server. See your administrator.
After you click OK, you receive the following error message:
Unable to download the Offline Address Book. The Microsoft Exchange Address Book could not be accessed.

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More information

To troubleshoot this problem, follow these steps:
  1. Try to download the offline Address Book while you are logged on with the Exchange Server service account. If you can successfully download the offline Address Book while you are logged on to a mailbox with the credentials of the Exchange Server service account, the Exchange Server service account may have been given Search permissions on the Organization, Site, or Site Configuration containers.

    Note You may need to verify that you have the correct permissions to use the Exchange Server service account to download the offline Address Book.
  2. If this problem does not affect Outlook version 8.03 and later, make sure that on the Offline Address Book tab of the DS Site Configuration properties, the Microsoft Exchange 4.0 and 5.0 compatibility option is selected. If this option is not selected when the offline Address Book is generated, the error message in the "Symptoms" section is displayed with Exchange Clients 4.0 and 5.0 and Outlook versions earlier than Outlook version 8.03.
  3. For testing purposes, create a new Recipients container and place a small number of recipients in this container. Click the Configuration container, double-click DS Site Configuration, and then click the Offline Address Book tab. Remove all of the containers from the list, add the new Recipients container, and then click Generate All. This helps you determine whether or not the issue is Address container specific.

    Note If there are hundreds of containers in the Container list on the Offline Address Book tab, it is difficult to add the containers back.
  4. In the Exchange Server Administrator program, click the Configuration container, double-click DS Site Configuration, click the Offline Address Book tab, and then select another server in the site as the offline Address Book server. Add any Address containers that you want to the list, and then click Generate All. This step helps you determine whether or not the issue is server specific.
  5. If step 4 resolves the problem, there may be a problem with the public information store on the original offline Address Book server. You may resolve the problem with the public information store if you run the Isinteg utility. Microsoft highly recommends that you contact Microsoft Product Support Services before you run any offline utility against an Exchange Server database.

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Keywords: KB243155, kbprb

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Article Info
Article ID : 243155
Revision : 6
Created on : 3/7/2007
Published on : 3/7/2007
Exists online : False
Views : 208