Error message when you run a WMI process in Host Integration Server 2009, in Biztalk Server 2009, or in Biztalk Server 2006 R2: "Unable to load because allocation of thread local storage failed"

View products that this article applies to.

Symptoms

When you run a Windows Management Instrumentation (WMI) process in Microsoft Host Integration Server 2009, in Microsoft Biztalk Server 2009, or in Biztalk Server 2006 R2, you may receive the following error message:

Unable to load because allocation of thread local storage failed.

Not enough storage is available to process this command.

Additionally, an entry may be logged in the event log that resembles the following:

Event Type:     Error
Event Source:   COM+
Event Category: (98)
Event ID:       4791
Date:           <date>
Time:           <time>
User:           N/A
Computer:       <computer_name>
Description:
The COM+ Services DLL (comsvcs.dll) was unable to load because allocation of thread local storage failed. 
Process Name: wmiprvse.exe
Error Code = 0x80070008 : Not enough storage is available to process this command.
COM+ Services Internals Information:
File: d:\nt\com\complus\src\comsvcs\comsvcs\comsvcs.cpp, Line: 334
Comsvcs.dll file version: ENU 2001.12.4720.4045 shp

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Cause

This problem occurs because the SSOMapper method and the SSOConfigStore method call the TLSAlloc function without an associated TLSFree function.

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Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=support

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

There are no prerequisites for installing this hotfix.

Restart information

You do not have to restart the computer after you apply this hotfix.

Replacement information

This hotfix does not replace a previously released hotfix.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

For the x86-based version of Host Integration Server 2009

File name	File version	File size	Date	Time	Platform
Importexport.dll	6.0.302.2	51,544	21-Oct-2010	16:13	x86
Infocache.dll	6.0.302.2	125,272	21-Oct-2010	16:13	x86
Ssoadmin.dll	6.0.302.2	90,960	21-Oct-2010	16:13	x86
Ssoadminserver.dll	6.0.302.2	117,088	21-Oct-2010	16:13	x86
Ssoclient.exe	6.0.302.2	54,616	21-Oct-2010	16:13	x86
Ssoconfig.exe	6.0.302.2	80,216	21-Oct-2010	16:13	x86
Ssoconfigom.dll	6.0.302.2	115,032	21-Oct-2010	16:13	x86
Ssoconfigstore.dll	6.0.302.2	77,664	21-Oct-2010	16:13	x86
Ssocsserver.dll	6.0.302.2	68,952	21-Oct-2010	16:13	x86
Ssocstx.dll	6.0.302.2	54,096	21-Oct-2010	16:13	x86
Ssolookup.dll	6.0.302.2	94,040	21-Oct-2010	16:13	x86
Ssolookupserver.dll	6.0.302.2	121,184	21-Oct-2010	16:13	x86
Ssomanage.exe	6.0.302.2	93,016	21-Oct-2010	16:13	x86
Ssomapper.dll	6.0.302.2	101,208	21-Oct-2010	16:13	x86
Ssomappingserver.dll	6.0.302.2	94,560	21-Oct-2010	16:13	x86
Ssops.exe	6.0.302.2	81,744	21-Oct-2010	16:13	x86
Ssopsadmin.dll	6.0.302.2	82,264	21-Oct-2010	16:13	x86
Ssopshelper.dll	6.0.302.2	85,848	21-Oct-2010	16:13	x86
Ssopsserver.dll	6.0.302.2	175,448	21-Oct-2010	16:13	x86
Ssoservercfg.dll	6.0.302.2	165,720	21-Oct-2010	16:13	x86
Ssoss.dll	6.0.302.2	104,784	21-Oct-2010	16:13	x86

For the x64-based version of Host Integration Server 2009

File name	File version	File size	Date	Time	Platform
Importexport.dll	6.0.302.2	51,544	03-Nov-2010	13:12	x86
Importexport.dll	6.0.302.2	73,048	03-Nov-2010	13:12	x64
Infocache.dll	6.0.302.2	205,656	03-Nov-2010	13:12	x64
Ssoadmin.dll	6.0.302.2	122,192	03-Nov-2010	13:12	x64
Ssoadmin.dll	6.0.302.2	90,960	03-Nov-2010	13:12	x86
Ssoadminserver.dll	6.0.302.2	192,864	03-Nov-2010	13:12	x64
Ssoclient.exe	6.0.302.2	82,264	03-Nov-2010	13:12	x64
Ssoconfig.exe	6.0.302.2	131,416	03-Nov-2010	13:12	x64
Ssoconfigom.dll	6.0.302.2	115,032	03-Nov-2010	13:12	x86
Ssoconfigom.dll	6.0.302.2	169,816	03-Nov-2010	13:12	x64
Ssoconfigstore.dll	6.0.302.2	103,776	03-Nov-2010	13:12	x64
Ssoconfigstore.dll	6.0.302.2	77,664	03-Nov-2010	13:12	x86
Ssocsserver.dll	6.0.302.2	96,600	03-Nov-2010	13:12	x64
Ssocstx.dll	6.0.302.2	66,384	03-Nov-2010	13:12	x64
Ssolookup.dll	6.0.302.2	137,048	03-Nov-2010	13:12	x64
Ssolookup.dll	6.0.302.2	94,040	03-Nov-2010	13:12	x86
Ssolookupserver.dll	6.0.302.2	188,256	03-Nov-2010	13:12	x64
Ssomanage.exe	6.0.302.2	154,968	03-Nov-2010	13:12	x64
Ssomapper.dll	6.0.302.2	101,208	03-Nov-2010	13:12	x86
Ssomapper.dll	6.0.302.2	140,632	03-Nov-2010	13:12	x64
Ssomappingserver.dll	6.0.302.2	146,784	03-Nov-2010	13:12	x64
Ssops.exe	6.0.302.2	133,968	03-Nov-2010	13:12	x64
Ssopsadmin.dll	6.0.302.2	107,864	03-Nov-2010	13:12	x64
Ssopsadmin.dll	6.0.302.2	82,264	03-Nov-2010	13:12	x86
Ssopshelper.dll	6.0.302.2	113,496	03-Nov-2010	13:12	x64
Ssopshelper.dll	6.0.302.2	85,848	03-Nov-2010	13:12	x86
Ssopsserver.dll	6.0.302.2	292,184	03-Nov-2010	13:12	x64
Ssoservercfg.dll	6.0.302.2	165,720	03-Nov-2010	13:12	x86
Ssoss.dll	6.0.302.2	165,712	03-Nov-2010	13:12	x64

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More Information

For more information about the methods and functions mentioned in the "Cause" section, visit the following Microsoft Developer Network (MSDN) websites:

SSOMapper Methods

SSOConfigStore Methods

TlsFree Function

TlsAlloc Function

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