Notice: This website is an unofficial Microsoft Knowledge Base (hereinafter KB) archive and is intended to provide a reliable access to deleted content from Microsoft KB. All KB articles are owned by Microsoft Corporation. Read full disclaimer for more details.

File name may get garbled or FTP folder error may occur when uploading a file including Japanese text to an FTP site by using the FTP function of Windows Explorer.


View products that this article applies to.

Symptoms

When a file including Japanese text is uploaded to an FTP site by using the FTP function of Windows Explorer of Microsoft Windows OS, the file name of the uploaded file may get garbled or the following FTP folder error may occur.



↑ Back to the top


Cause

Even though the FTP function of Windows Explorer negotiates with the FTP server, characters are not correctly converted when UTF-8 encoding is used, causing the aforementioned symptom.

↑ Back to the top


Workaround

To avoid this symptom, disable the UTF-8 setting in an FTP server.
  1. Open Server Manager.
  2. Click Roles > Web server (IIS) > Internet Information Services (IIS) Manager.
  3. In the Connections pane, click to expand the appropriate server name > Sites > the appropriate site name.
  4. Right-click the appropriate site name and click Manage FTP site > Advanced Settings.
  5. In the Advanced Settings dialog box, set Enable UTF-8 to False (the default value is True).
  6. Click the OK. button.
  7. Right-click the appropriate site name and click Manage FTP site > Restart.

↑ Back to the top


Status

Microsoft is researching this problem and will post more information in this article when the information becomes available.

↑ Back to the top


More information

Procedure for Recreating the Problem

  1. In the FTP Server, enable UTF-8. If you are using Internet Information Services 7.5 (IIS 7.5), use the advanced settings in the properties of the FTP site.
  2. In the Address box of Windows Explorer, enter "ftp://FTP server name".
  3. Upload a file including Japanese text.

Result

The file name of the uploaded file gets garbled.

↑ Back to the top


Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

↑ Back to the top


Properties

↑ Back to the top


Keywords: kbharmony, kbexpertiseinter, kbtshoot, kbbug, kberrmsg, kbmt, KB2416991, KbMten

↑ Back to the top

Article Info
Article ID : 2416991
Revision : 1
Created on : 11/19/2012
Published on : 11/19/2012
Exists online : False
Views : 339