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Notes in an Archive mailbox cannot be viewed in Outlook Web App (OWA)

Symptoms

Items present in the Notes folder of a Personal Archive mailbox cannot be viewed using Outlook Web App (OWA).

Notes in primary mailbox are visible through OWA.

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Cause

By default, the Notes folder in archive mailbox uses the By Conversation view.  Notes items cannot be displayed in this view.

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Resolution

To work around this issue, disable the conversation view on the Notes folder of the Archive mailbox.  Use the following steps:

  1. Log in to an archive-enabled mailbox using OWA. 
  2. Click the Notes folder in the Archive mailbox.
  3. Click the Arrange by drop down box and un-check Conversation.

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Keywords: vkball, kb

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Article Info
Article ID : 2413248
Revision : 1
Created on : 1/8/2017
Published on : 10/4/2010
Exists online : False
Views : 122