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XWEB: 404 - File Not Found Error Message When You Try to Delete a Message Using OWA

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This article was previously published under Q241091

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Symptoms

When you delete a message using Outlook Web Access (OWA), you receive the following error message:
404 - File Not Found

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Cause

The message has already been deleted by another user who is accessing the same mailbox. The message remains visible in OWA because OWA does not automatically refresh the current view of the mailbox.

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Workaround

When you receive the "404 - File not Found" error message, click OK to accept the error message. Then press F5 to refresh your current view of the mailbox; the message should no longer appear.

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Status

This behavior is by design when multiple clients are accessing the same mailbox at the same time.

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More information

This behavior does not occur with Internet Explorer version 5. Instead, you receive the following error message.
The page cannot be found.
The page you are looking for might have been removed, had its name changed, or is temporarily unavailable.

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Keywords: KB241091, kbprb, kberrmsg

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Article Info
Article ID : 241091
Revision : 5
Created on : 2/26/2007
Published on : 2/26/2007
Exists online : False
Views : 227