Hotfix information
A supported hotfix is available from Microsoft. There is a "Hotfix download available" section at the top of this Knowledge Base article. If you are encountering an issue downloading, installing this hotfix, or have other technical support questions, contact your partner or, if enrolled in a support plan directly with Microsoft, you can contact technical support for Microsoft Dynamics and create a new support request. To do this, visit the following Microsoft website: You can also contact technical support for Microsoft Dynamics by phone using these links for country specific phone numbers. To do this, visit one of the following Microsoft websites:
PartnersCustomersIn special cases, charges that are ordinarily incurred for support calls may be canceled if a Technical Support Professional for Microsoft Dynamics and related products determines that a specific update will resolve your problem. The usual support costs will apply to any additional support questions and issues that do not qualify for the specific update in question.How to obtain the Microsoft Dynamics NAV hotfix or update files
After you request a Microsoft Dynamics NAV hotfix, a hyperlink will be sent to you in an e-mail.
The e-mail will contain a hyperlink and a password. You can use the hyperlink to download the Microsoft Dynamics NAV hotfix or the update files. When you click the hyperlink, the
File Download – Security Warning dialog box opens. Then, you are prompted to run, to save, or to cancel the download.
If you click
Run, the files start the download and the extraction process. You must specify a folder for the new files, and then provide the password.
If you click
Save, you must specify a path for saving the compressed file. When you open the file that you saved, you are prompted to specify a path for the files. Then, you must provide the password provided in the e-mail.
If you click
Cancel, the download process stops.
How to install a Microsoft Dynamics NAV hotfix or an update file
The Microsoft Dynamics NAV platform hotfixes and updates are made available as single files. To install a Microsoft Dynamics NAV hotfix or an update, you must replace the existing Microsoft Dynamics NAV installation files with the hotfix or the update files. To do this, follow these steps.
Step 1: Replace the Microsoft Dynamics NAV client installation file
In the Microsoft Dynamics NAV client installation, replace the following files by using the hotfix or the update file.
| File name | File version | File size | Date | Time | Platform |
|---|
| Dbm.dll | 5.0.31506.0 | 440,136 | 19-Aug-2010 | 22:28 | x86 | | Fin.exe | 5.0.31506.0 | 10,753,864 | 19-Aug-2010 | 22:29 | x86 | | Finhlink.exe | 5.0.31506.0 | 345,936 | 19-Aug-2010 | 22:28 | x86 | | Finsql.exe | 5.0.31506.0 | 10,815,312 | 19-Aug-2010 | 22:29 | x86 | | Nc_netb.dll | 5.0.31506.0 | 108,368 | 19-Aug-2010 | 22:28 | x86 | | Nc_tcp.dll | 5.0.31506.0 | 108,368 | 19-Aug-2010 | 22:28 | x86 | | Nc_tcps.dll | 5.0.31506.0 | 153,424 | 19-Aug-2010 | 22:28 | x86 | | Ndbcs.dll | 5.0.31506.0 | 1,292,112 | 19-Aug-2010 | 22:28 | x86 | | Slave.exe | 5.0.31506.0 | 157,520 | 19-Aug-2010 | 22:28 | x86 |
|
Note The Microsoft Dynamics NAV client is usually installed in the following directory.
C:\Program Files\Microsoft Dynamics NAV\CSIDE Client\
To replace the existing Microsoft Dynamics NAV files, follow these steps:
- Close Microsoft Dynamics NAV.
- Locate the Microsoft Dynamics NAV client installation directory.
- Copy the files that you downloaded.
- Paste the files that you downloaded into the Microsoft Dynamics NAV client installation directory.
- In the Confirm File Replace dialog box, click Yes to overwrite the files in the installation directory.
Step 2: Replace the Microsoft Dynamics NAV Application Server installation file
In the Microsoft Dynamics NAV Application Server installation, replace the following files. To replace the files, follow these steps.
| File name | File version | File size | Date | Time | Platform |
|---|
| Dbm.dll | 5.0.31506.0 | 440,136 | 19-Aug-2010 | 22:28 | x86 | | Nas.exe | 5.0.31506.0 | 1,865,544 | 19-Aug-2010 | 22:29 | x86 | | Nassql.exe | 5.0.31506.0 | 1,922,896 | 19-Aug-2010 | 22:29 | x86 | | Ndbcs.dll | 5.0.31506.0 | 1,292,112 | 19-Aug-2010 | 22:28 | x86 | | Slave.exe | 5.0.31506.0 | 157,520 | 19-Aug-2010 | 22:28 | x86 |
|
- Stop the Microsoft Dynamics NAV Application Server.
- Locate the Microsoft Dynamics NAV Application Server installation directory.
Note Typically, the Microsoft Dynamics NAV Application Server is installed in the following directory:C:\Program Files\Microsoft Dynamics NAV\Application Server\
- Copy the files that you downloaded.
- Paste the files that you downloaded into the Microsoft Dynamics NAV Application Server installation directory.
- Click Yes to overwrite the files in the directory.
- Start the Microsoft Dynamics NAV Application Server.
Step 3: Replace the Microsoft Dynamics NAV ODBC driver installation file
If you have the Microsoft Dynamics NAV ODBC driver installed, replace the following files in the Microsoft Dynamics NAV ODBC driver installation.
| File name | File version | File size | Date | Time | Platform |
|---|
| Cfront.dll | 5.0.31506.0 | 1,300,304 | 19-Aug-2010 | 22:28 | x86 | | Dbm.dll | 5.0.31506.0 | 440,136 | 19-Aug-2010 | 22:28 | x86 | | Nc_netb.dll | 5.0.31506.0 | 108,368 | 19-Aug-2010 | 22:28 | x86 | | Nc_tcp.dll | 5.0.31506.0 | 108,368 | 19-Aug-2010 | 22:28 | x86 | | Nc_tcps.dll | 5.0.31506.0 | 153,424 | 19-Aug-2010 | 22:28 | x86 | | Nodbc.dll | 5.0.31506.0 | 2,656,080 | 19-Aug-2010 | 22:29 | x86 | | Nodbc.xml | Not Applicable | 1,209 | 07-Apr-2008 | 01:09 | Not applicable | | Nodbccfg.cfg | 5.0.31506.0 | 614,400 | 12-Aug-2010 | 19:40 | Not applicable | | Nodbccfg.xml | Not Applicable | 2,472 | 07-Apr-2008 | 01:09 | Not applicable | | Slave.exe | 5.0.31506.0 | 157,520 | 19-Aug-2010 | 22:28 | x86 |
|
To replace the files, follow these steps.
- Locate the Microsoft Dynamics NAV ODBC driver installation directory.
Note Typically, the Microsoft Dynamics NAV ODBC driver is installed in the following directory:C:\Program Files\Common Files\Dynamics NAV\NODBC\
- Copy the files that you downloaded.
- Paste the files that you downloaded into the Microsoft Dynamics NAV ODBC driver installation directory.
- Click Yes to overwrite the files in the directory.
Prerequisites
You must have Microsoft Dynamics NAV 5.0 SP1 installed to apply this hotfix.
For information about how to find the build number in Microsoft Dynamics NAV, visit one of the following Microsoft websites, depending on whether you are a partner or a customer:
PartnerCustomer