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XADM: Exchange On-line Restore Fails with Event ID 8010 on Cluster Server

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This article was previously published under Q237739

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Symptoms

An on-line restore of the Exchange Server computer on a Cluster Server may fail with the following Event ID error in the application log:
Event ID: 8010
Source: NTBackup
Type: Error
Description:
Microsoft Exchange services returned 'XXX' from a call to 'ControlService(STOP)' additional data 'MSExchangeDS'

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Cause

NTBackup tries to stop the Exchange Directory service rather than taking it off-line through the Cluster service.

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Workaround

Before running NTBackup, use Cluster Administrator to take the Exchange directory or information store off-line. After these services have been taken off-line, you can start NTBackup and proceed with the on-line restore as usual.

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Keywords: KB237739, kbprb

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Article Info
Article ID : 237739
Revision : 5
Created on : 10/27/2006
Published on : 10/27/2006
Exists online : False
Views : 243