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"0x0000003B" Stop error occurs in Windows Server 2008 R2 and in Windows 7 when an application or a service performs a GUI-related operation


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Symptoms

When an application or a service tries to perform a graphical user interface (GUI)-related operation on a computer that is running Windows Server 2008 R2 or Windows 7, you receive the following stop error:
STOP: 0x0000003B ( parameter1 , parameter2 , parameter3 , parameter4 )
The SYSTEM_SERVICE_EXCEPTION
Notes
  • Not all "0x0000003B" Stop errors are caused by this issue.
  • The parameters in this error message vary, depending on the configuration of the computer.

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Cause

This issue occurs because of an error in the Win32k.sys driver.

The Win32k.sys driver may incorrectly obtain a critical resource for the same object multiple times. Therefore, some related variables may be overwritten or reinitialized in a thread. However, another thread references these variables at the same time, and the thread accesses some invalid data. Therefore, you receive the Stop error message that is mentioned in the "Symptoms" section. 

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Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows Server 2008 R2 or Windows 7.

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 7 and Windows Server 2008 R2 file information notes
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
File nameFile versionFile sizeDateTimePlatform
Win32k.sys6.1.7600.207852,327,55220-Aug-201002:31x86
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
File nameFile versionFile sizeDateTimePlatform
Win32k.sys6.1.7600.207853,124,22420-Aug-201003:21x64
For all supported IA-64-based versions of Windows Server 2008 R2
File nameFile versionFile sizeDateTimePlatform
Win32k.sys6.1.7600.207857,416,32020-Aug-201002:30IA-64

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7
File nameUpdate.mum
File versionNot applicable
File size1,880
Date (UTC)20-Aug-2010
Time (UTC)09:42
PlatformNot applicable
File nameX86_0606ea2d95a859b9bc1395fb9538263f_31bf3856ad364e35_6.1.7600.20785_none_066ad7ad7427aba8.manifest
File versionNot applicable
File size694
Date (UTC)20-Aug-2010
Time (UTC)09:42
PlatformNot applicable
File nameX86_microsoft-windows-win32k_31bf3856ad364e35_6.1.7600.20785_none_b953725b14f7f670.manifest
File versionNot applicable
File size42,086
Date (UTC)20-Aug-2010
Time (UTC)05:18
PlatformNot applicable
Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
File nameAmd64_01f18e329113c56c411a2656cb85a39c_31bf3856ad364e35_6.1.7600.20785_none_c57808013e7dd016.manifest
File versionNot applicable
File size698
Date (UTC)20-Aug-2010
Time (UTC)09:42
PlatformNot applicable
File nameAmd64_8874ac5cdd8dc962b5fbc3c4dc7f4f52_31bf3856ad364e35_6.1.7600.20785_none_44fbfd7bf058d9cd.manifest
File versionNot applicable
File size1,038
Date (UTC)20-Aug-2010
Time (UTC)09:42
PlatformNot applicable
File nameAmd64_b15700d8fdea63dbf2b942e50923e8af_31bf3856ad364e35_6.1.7600.20785_none_625e836b8f863476.manifest
File versionNot applicable
File size698
Date (UTC)20-Aug-2010
Time (UTC)09:42
PlatformNot applicable
File nameAmd64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7600.20785_none_15720ddecd5567a6.manifest
File versionNot applicable
File size42,090
Date (UTC)20-Aug-2010
Time (UTC)06:15
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size2,536
Date (UTC)20-Aug-2010
Time (UTC)09:42
PlatformNot applicable
File nameWow64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7600.20785_none_1fc6b83101b629a1.manifest
File versionNot applicable
File size4,178
Date (UTC)20-Aug-2010
Time (UTC)05:10
PlatformNot applicable
Additional files for all supported IA-64-based versions of Windows Server 2008 R2
File nameIa64_01f18e329113c56c411a2656cb85a39c_31bf3856ad364e35_6.1.7600.20785_none_695b1073861e67dc.manifest
File versionNot applicable
File size697
Date (UTC)20-Aug-2010
Time (UTC)09:42
PlatformNot applicable
File nameIa64_a8f9975f6fa1738515b4c4c0b8c897cd_31bf3856ad364e35_6.1.7600.20785_none_2046f187e3ceb339.manifest
File versionNot applicable
File size696
Date (UTC)20-Aug-2010
Time (UTC)09:42
PlatformNot applicable
File nameIa64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7600.20785_none_b955165114f5ff6c.manifest
File versionNot applicable
File size42,088
Date (UTC)20-Aug-2010
Time (UTC)05:47
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size1,690
Date (UTC)20-Aug-2010
Time (UTC)09:42
PlatformNot applicable
File nameWow64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7600.20785_none_1fc6b83101b629a1.manifest
File versionNot applicable
File size4,178
Date (UTC)20-Aug-2010
Time (UTC)05:10
PlatformNot applicable

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Keywords: kb, kbmdd, kbautohotfix, kbqfe, kbhotfixserver, kbfix, kbexpertisebeginner, kbsurveynew

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Article Info
Article ID : 2359223
Revision : 1
Created on : 3/21/2017
Published on : 10/9/2014
Exists online : False
Views : 331