Notice: This website is an unofficial Microsoft Knowledge Base (hereinafter KB) archive and is intended to provide a reliable access to deleted content from Microsoft KB. All KB articles are owned by Microsoft Corporation. Read full disclaimer for more details.

Client registers a second Terminal Services License after clean installation

View products that this article applies to.

This article was previously published under Q234319

↑ Back to the top


A client computer running the Terminal Services client software registers another Terminal Services License after the client's operating system has been reinstalled. You may notice the second license after you start the Terminal Services Licensing tool and select Windows 2000 Terminal Services Client Access License in the left pane. In the right pane, the client computer's name is listed twice with two different issue times.

↑ Back to the top


This problem occurs because a hardware ID corresponding to the client's Terminal Services License is maintained in the registry under:
After the client loses this registry key (for example, after a clean installation), the client computer needs to register a new license.

↑ Back to the top


To resolve this problem, customers need to contact the Microsoft Registration Authority and Clearinghouse. To contact the Registration Authority and Clearinghouse, call 1-888-571-2048 (in the United States). To contact the Registration Authority and Clearinghouse outside of the United States, obtain the phone number by country. To do this:
  1. Start the Terminal Services Licensing tool.
  2. Right-click you License server, and then click Properties.
  3. Click Connection Method, and then click Set to Telephone.
  4. Select the appropriate country, and then click OK.
  5. On the Action menu, click Install Licenses, and then click Next.
  6. Call the appropriate Customer Service Center using the telephone number displayed.
  7. Click Cancel to close the Terminal Services Licensing tool.

↑ Back to the top


Microsoft has confirmed this to be a problem in Microsoft Windows 2000.

↑ Back to the top

Keywords: KB234319, kbpending, kbbug

↑ Back to the top

Article Info
Article ID : 234319
Revision : 7
Created on : 1/24/2007
Published on : 1/24/2007
Exists online : False
Views : 514