The XFinity Toolbar is not compatible with Internet Explorer 8

View products that this article applies to.

Symptoms

You see a dialog window after you open Internet Explorer which states that your installed version of the XFinity Toolbar is not compatible with Internet Explorer 8.

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Cause

The Xfinity Toolbar is an add-on for Internet Explorer. Your version of the Xfinity Toolbar is incompatible with Internet Explorer 8.

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Resolution

To resolve this issue, use one of the following methods:

Method 1: Update your software

Download the new version of the add-on that will work with Internet Explorer 8. To do this, visit the following Web site:

Find it on a third party site

Method 2: Disable the add-on

To do this, follow these steps:

Close all Internet Explorer windows.
Open a new Internet Explorer window.
When you see the message that states “Manage add-ons” for the XFinity Toolbar, Click Always open Internet Explorer without this add-on. The add-on will not be loaded again, and Internet Explorer 8 will work without any issues.

Note When you click Always open Internet Explorer without this add-on, the add-on is disabled and is not loaded when you start Internet Explorer.

Video: How to disable an add-on in Internet Explorer

[Asset 4344201]

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More Information

If the problem is not fixed, try the following:

Contact support.
We would appreciate your feedback. To provide feedback or to report any issues with this solution, please leave a comment on the "Fix it for me" blog or send us an email.

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