To resolve this issue, use one of the following methods:
Method 1: Update your software
Download the new version of the add-on that will work with Internet Explorer 8. To do this, visit the following Web site:
Find it on a third party site
Method 2: Disable the add-on
To do this, follow these steps:
- Close all Internet Explorer windows.
- Open a new Internet Explorer window.
- When you see the message that states “Manage add-ons” for the XFinity Toolbar, Click Always open Internet Explorer without this add-on. The add-on will not be loaded again, and Internet Explorer 8 will work without any issues.
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Note When you click Always open Internet Explorer without this add-on, the add-on is disabled and is not loaded when you start Internet Explorer.
Video: How to disable an add-on in Internet Explorer
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