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  2. The Lanmanserver service cannot start after you restart a computer that is running Windows 7 or Windows Server 2008 R2 if a volume that is referenced in the PATH variable is inaccessible

The Lanmanserver service cannot start after you restart a computer that is running Windows 7 or Windows Server 2008 R2 if a volume that is referenced in the PATH variable is inaccessible

View products that this article applies to.

Symptoms

On a computer that is running Windows 7 or Windows Server 2008 R2, you have a volume that is referenced in the PATH system-environment variable. If the volume is inaccessible, the Lanmanserver service does not start after you restart the computer or after you stop and then restart the service manually. Additionally, event ID 7023 is logged in the System log.

Note The scenarios in which a volume is inaccessible include the following:
  • The volume is offline. In this scenario, event ID 7023 and the following "The device is not ready" error message are logged in the System log when this issue occurs:
    Log Name: System
    Source: Service Control Manager
    Event ID: 7023
    Task Category: None
    Level: Error
    Keywords: Classic
    Description:
    The Server service terminated with the following error:
    The device is not ready.
  • The read and write operations to the volume are blocked. In this scenario, event ID 7023 and the following "Incorrect function" error message are logged in the System log when this issue occurs:
    Log Name: System
    Source: Service Control Manager
    Event ID: 7023
    Task Category: None
    Level: Error
    Keywords: Classic
    Description:
    The Server service terminated with the following error:
    Incorrect function.
Important This article does not apply to Universal Naming Convention (UNC) entries in the PATH system environment variable.

For more information about UNC paths, click the following article number to view the article in the Microsoft Knowledge Base:
978856 "The network path was not found" error message when you try to start the Server service on a computer that is running Windows Server 2008 R2

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Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

There are no prerequisites.

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 7 and Windows Server 2008 R2 file information notes
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The MANIFEST files (.manifest) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MANIFEST files and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
File nameFile versionFile sizeDateTimePlatform
Smbserver-ppdlic.xrm-msNot applicable3,22920-Aug-201004:41Not applicable
Srvsvc.dll6.1.7600.20785168,44820-Aug-201004:30x86
Sscore.dll6.1.7600.163859,72814-Jul-200901:16x86
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
File nameFile versionFile sizeDateTimePlatform
Smbserver-ppdlic.xrm-msNot applicable3,22920-Aug-201005:58Not applicable
Srvsvc.dll6.1.7600.20785235,52020-Aug-201005:45x64
Sscore.dll6.1.7600.1638513,31214-Jul-200901:41x64
Sscore.dll6.1.7600.207859,72820-Aug-201004:30x86
For all supported IA-64-based versions of Windows Server 2008 R2
File nameFile versionFile sizeDateTimePlatform
Smbserver-ppdlic.xrm-msNot applicable3,22920-Aug-201004:35Not applicable
Srvsvc.dll6.1.7600.20785416,25620-Aug-201004:24IA-64
Sscore.dll6.1.7600.2078526,62420-Aug-201004:24IA-64
Sscore.dll6.1.7600.207859,72820-Aug-201004:30x86

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7
File nameX86_9241604f457d31cc4d216f776d94fb78_31bf3856ad364e35_6.1.7600.20785_none_d35435036173d6fe.manifest
File versionNot applicable
File size697
Date (UTC)20-Aug-2010
Time (UTC)08:29
PlatformNot applicable

File nameX86_microsoft-windows-smbserver_31bf3856ad364e35_6.1.7600.20785_none_f954e199654caa41.manifest
File versionNot applicable
File size51,224
Date (UTC)20-Aug-2010
Time (UTC)08:35
PlatformNot applicable
Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
File nameAmd64_697e73493f4596cb080ea50e612b82f7_31bf3856ad364e35_6.1.7600.20785_none_e243a80d57d01b75.manifest
File versionNot applicable
File size1,044
Date (UTC)20-Aug-2010
Time (UTC)08:29
PlatformNot applicable

File nameAmd64_microsoft-windows-smbserver_31bf3856ad364e35_6.1.7600.20785_none_55737d1d1daa1b77.manifest
File versionNot applicable
File size51,228
Date (UTC)20-Aug-2010
Time (UTC)08:50
PlatformNot applicable

File nameWow64_microsoft-windows-smbserver_31bf3856ad364e35_6.1.7600.20785_none_5fc8276f520add72.manifest
File versionNot applicable
File size43,342
Date (UTC)20-Aug-2010
Time (UTC)05:10
PlatformNot applicable
Additional files for all supported IA-64-based versions of Windows Server 2008 R2
File nameIa64_cc596579107a621be35c29d76dff6d35_31bf3856ad364e35_6.1.7600.20785_none_15772f5a99a220d0.manifest
File versionNot applicable
File size1,042
Date (UTC)20-Aug-2010
Time (UTC)08:29
PlatformNot applicable

File nameIa64_microsoft-windows-smbserver_31bf3856ad364e35_6.1.7600.20785_none_f956858f654ab33d.manifest
File versionNot applicable
File size48,996
Date (UTC)20-Aug-2010
Time (UTC)05:46
PlatformNot applicable

File nameWow64_microsoft-windows-smbserver_31bf3856ad364e35_6.1.7600.20785_none_5fc8276f520add72.manifest
File versionNot applicable
File size43,342
Date (UTC)20-Aug-2010
Time (UTC)05:10
PlatformNot applicable

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Keywords: kbautohotfix, kbqfe, kbhotfixserver, kbfix, kbsurveynew, kbexpertiseinter, kb

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Article Info
Article ID : 2316513
Revision : 2
Created on : 9/21/2018
Published on : 9/21/2018
Exists online : False
Views : 271