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  2. "System Message 6674" error message when you create a return for a serial tracked inventory ID in the Issues (10.020.00) screen in Microsoft Dynamics SL

"System Message 6674" error message when you create a return for a serial tracked inventory ID in the Issues (10.020.00) screen in Microsoft Dynamics SL

Symptoms

  Consider the following scenario in Inventory in Microsoft Dynamics SL:
  • You create a return in the Issues (10.020.00) screen for a serial tracked inventory ID that has the issue method set to User Enterable and the serial assignment set to When Received.
  • You click the Lot/Serial button to open the Lot/Serial Assignment (10.070.00) screen, and then you enter a value that has never existed in the system in the Lot/Serial Number box.
  • You release the return batch.
In this scenario, you receive the following error message: 

System Message 6674 - "Lot/Serial number does not exist for this Site and Warehouse Bin Location combination."

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Workaround

To work around this problem, use the Adjustments (10.030.00) screen or the Receipts (10.010.00) screen to return the serial tracked inventory ID to the inventory.

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Resolution

Hotfix information for Microsoft Dynamics SL

A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Dynamics SL Service Pack that contains this hotfix as specified in the "Status" section in this article.

To resolve this problem, click the "View and request hotfix downloads" link at the top of this article to obtain the hotfix.

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.


Microsoft Dynamics SL 7.0 Service Pack 3 (SP3)
Changed FilesDateFile Version
1002000.exe29-Jul 20107.04.40729.00

Installation information

Install this hotfix by following the installation instructions that are included in the hotfix download.

Prerequisites

 For information about the prerequisites for this hotfix, see the installation instructions that are included in the hotfix download.

Restart requirement

If you are prompted, restart the computer after you install the hotfix.

Removal information

You cannot remove this hotfix.

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

This problem was reported as issue numbers 19840, 21761, and 21685.


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More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

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Keywords: kbsolomon, kbhotfixserver, kbqfe, kbmbsmigrate, kbmbspartner, kbtshoot, kbbug, kb, kbexpertisebeginner, kbexpertiseinter, kbautohotfix, kbsurveynew

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Article Info
Article ID : 2301640
Revision : 2
Created on : 2/3/2017
Published on : 2/3/2017
Exists online : False
Views : 120