Notice: This website is an unofficial Microsoft Knowledge Base (hereinafter KB) archive and is intended to provide a reliable access to deleted content from Microsoft KB. All KB articles are owned by Microsoft Corporation. Read full disclaimer for more details.

Error Message: The Download Location Information Is Damaged


View products that this article applies to.

This article was previously published under Q229306

↑ Back to the top


Symptoms

When you try to download or install Internet Explorer, you may receive the following error message:
The download location information is damaged. Please clear your Internet Explorer browser cache and retry setup.

↑ Back to the top


Cause

This issue can occur if the Iesites.dat file for Internet Explorer 5 or 5.5 on the download server is damaged or if the Ie4sites.dat file for Internet Explorer 4.x on either the download server or your computer is damaged.

↑ Back to the top


Resolution

To resolve this issue, use the appropriate method:

Internet Explorer 5 and 5.5

If you are trying to download Internet Explorer 5 or 5.5, contact the administrator of the download server that you are using to download Internet Explorer. If you are downloading Internet Explorer 5 or 5.5 from a Microsoft Web site, click the Write Us or Contact Us link on the download page.

Internet Explorer 4.x

If you are trying to download or install Internet Explorer 4.x, search for all instances of the Ie4sites.dat file on your computer, delete them, and then retry Setup. To search for files, click Start, point to Find, click Files or Folders, type the file name you want to find, and then click Find Now. If the problem persists, contact the administrator of the download server that you are using to download Internet Explorer 4.x. If you are downloading Internet Explorer 4.x from a Microsoft Web site, click the Write Us or Contact Us link on the download page.

↑ Back to the top


More information

Internet Explorer 5 downloads a new Iesites.dat each time you run Ie5setup.exe, so this issue no longer occurs due to a corrupt Iesites.dat on your computer.

↑ Back to the top


Keywords: KB229306, kbsetup, kbprb, kberrmsg, kbenv

↑ Back to the top

Article Info
Article ID : 229306
Revision : 4
Created on : 1/24/2007
Published on : 1/24/2007
Exists online : False
Views : 380