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  2. The "Account" and "Subaccount" boxes for a Cost of Goods Sold transaction are blank in the Journal Transactions (01.010.00) screen in Microsoft Dynamics SL

The "Account" and "Subaccount" boxes for a Cost of Goods Sold transaction are blank in the Journal Transactions (01.010.00) screen in Microsoft Dynamics SL

Symptoms

  Consider the following scenario in Inventory and General Ledger in Microsoft Dynamics SL 7.0:
  • You create a transfer order that uses the TR order type in the Sales Orders (40.100.00) screen. And, you use an inventory ID that will go negative.
  • You process the order until it is completed and then print the Sales Journal (40.690.00) report.
  • You release the resulting transfer batch from the Transfers (10.040.00) screen.
  • You release a batch that adds quantity to inventory for this item.
  • You review the resulting General Ledger batch that is created in the Journal Transactions (01.010.00) screen.
In this scenario, when you review the General Ledger batch that is created, you notice that the values are missing from the Account and Subaccount boxes for the Cost of Goods Sold (COGS) transaction. However, you expect the Account and Subaccount boxes to contain values in the Journal Transactions batch.

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Workaround

To work around this problem, manually populate the values in the Account and Subaccount boxes in the Journal Transactions (01.010.00) screen.

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Resolution

Hotfix information for Microsoft Dynamics SL

A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Dynamics SL Service Pack that contains this hotfix as specified in the "Status" section in this article.

To resolve this problem, click the "View and request hotfix downloads" link at the top of this article to obtain the hotfix.

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.


Microsoft Dynamics SL 7.0 Service Pack 1 (SP1)
Changed FilesDateFile Version
4010000.exe19-Jul 20107.03.40719.02
4011000.exe19-Jul 20107.03.40719.02
4011700.exe19-Jul 20107.03.40719.02
4040000.exe19-Jul 20107.03.40719.02
4069002.exe19-Jul 20107.03.40719.02
4099000.exe19-Jul 20107.03.40719.02
Bug21695OM.sql20-Jul 2010
Messages.msg20-Jul 2010

Installation information

Install this hotfix by following the installation instructions that are included in the hotfix download.

Prerequisites

For information about the prerequisites for this hotfix, refer to the installation instructions that are included in the hotfix download.

Restart requirement

If you are prompted, restart the computer after you install the hotfix.

Removal information

You cannot remove this hotfix.

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

This problem was reported as issue number 21695.

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More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

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Keywords: kbsolomon, kbhotfixserver, kbqfe, kbmbsmigrate, kbmbspartner, kbtshoot, kbbug, kb, kbexpertisebeginner, kbexpertiseinter, kbautohotfix, kbsurveynew

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Article Info
Article ID : 2291286
Revision : 2
Created on : 2/3/2017
Published on : 2/3/2017
Exists online : False
Views : 130