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"Contact No. '[Contact_number]' does not exist" error message when you perform an Outlook synchronization to synchronize with Microsoft Dynamics NAV 2009 SP1

View products that this article applies to.

This article applies to Microsoft Dynamics NAV for all countries and all language locales.

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Symptoms

Assume that the Change Log Activated setting is enabled in Microsoft Dynamics NAV 2009 with Service Pack 1 ( SP1). When you create a meeting request through a contact from Microsoft Office Outlook and then you perform an Outlook synchronization to validate an attendee in Microsoft Dynamics NAV. In this scenario, you receive the following error message:
Contact No. '[Contact_number]' does not exist.

In this error message, the [Contact_number] placeholder represents the actual contact number for the attendee in Microsoft Dynamics NAV.

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Resolution

Hotfix information

A supported hotfix is now available from Microsoft. However, it is only intended to correct the problem that is described in this article. Apply it only to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Dynamics NAV service pack or the next version that contains this hotfix.

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Technical Support Professional for Microsoft Dynamics and related products determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

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Installation information

Microsoft provides programming examples for illustration only, without warranty either expressed or implied. This includes, but is not limited to, the implied warranties of merchantability or fitness for a particular purpose. This article assumes that you are familiar with the programming language that is being demonstrated and with the tools that are used to create and to debug procedures. Microsoft support engineers can help explain the functionality of a particular procedure, but they will not modify these examples to provide added functionality or construct procedures to meet your specific requirements.

Note Before you install this hotfix, verify that all Microsoft Navision client users are logged off the system. This includes Microsoft Navision Application Services (NAS) client users. You should be the only client user who is logged on when you implement this hotfix.

To implement this hotfix, you must have a developer license.

We recommend that the user account in the Windows Logins window or in the Database Logins window be assigned the "SUPER" role ID. If the user account cannot be assigned the "SUPER" role ID, you must verify that the user account has the following permissions:
  • The Modify permission for the object that you will be changing.
  • The Execute permission for the System Object ID 5210 object and for the System Object ID 9015 object.


Note You do not have to have rights to the data stores unless you have to perform data repair.

Code changes

Note Always test code fixes in a controlled environment before you apply the fixes to your production computers.

To install this hotfix, change the code in the Outlook Synch. Filter table (5303) and in the Outlook Synch. Process Line codeunit (5305). To do this, follow these steps:
  1. Add a key in the Outlook Synch. Filter table (5303), and then specify the key as follows:
    • Key: Table No.,Field No.
    • Enabled: Select this check box.
  2. Change the ProcessRelationsAndConditions function in the Outlook Synch. Process Line codeunit (5305) as follows:
    Existing code 
    ...
    KeyFieldsBuffer.RESET;
    IF KeyFieldsBuffer.FIND('-') THEN
      REPEAT
        FieldRef := CollectionRecRef.FIELD(KeyFieldsBuffer."Entry No.");
        IF NOT
           OSynchTypeConversion.EvaluateTextToFieldRef(
             OSynchTypeConversion.SetValueFormat(KeyFieldsBuffer.Name,FieldRef),
             FieldRef,
             TRUE)
        THEN
          IF OSynchEntityElementIn."Element No." = 0 THEN
            ERROR(Text001,FieldRef.CAPTION,OSynchEntityElementIn."Synch. Entity Code")
          ELSE
            ERROR(
              Text010,
              FieldRef.CAPTION,
              OSynchEntityElementIn."Outlook Collection",
              OSynchEntityElementIn."Synch. Entity Code");
      UNTIL KeyFieldsBuffer.NEXT = 0;

    TempOSynchFilter.MARKEDONLY(TRUE);
    ...
    Replacement code 
    ...
    KeyFieldsBuffer.RESET;
    IF KeyFieldsBuffer.FIND('-') THEN
      REPEAT
        FieldRef := CollectionRecRef.FIELD(KeyFieldsBuffer."Entry No.");
        IF NOT
           OSynchTypeConversion.EvaluateTextToFieldRef(
             OSynchTypeConversion.SetValueFormat(KeyFieldsBuffer.Name,FieldRef),
             FieldRef,
             TRUE)
        THEN
          IF OSynchEntityElementIn."Element No." = 0 THEN
            ERROR(Text001,FieldRef.CAPTION,OSynchEntityElementIn."Synch. Entity Code")
          ELSE
            ERROR(
              Text010,
              FieldRef.CAPTION,
              OSynchEntityElementIn."Outlook Collection",
              OSynchEntityElementIn."Synch. Entity Code");
      UNTIL KeyFieldsBuffer.NEXT = 0;

    TempOSynchFilter.MARKEDONLY(TRUE);
    TempOSynchFilter.SETCURRENTKEY("Table No.","Field No."); // Add this line to define the  validation order. 
    ...

Prerequisites

You must have Microsoft Dynamics NAV 2009 SP1 installed to apply this hotfix:

Removal information

You cannot remove this hotfix.

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

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Keywords: kberrmsg, kbnotautohotfix, kbsurveynew, kbnoloc, kbmbsmigrate, kbmbspartner, kbmbscodefix, kb, kbqfe, kbmbsquickpub

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Article Info
Article ID : 2291055
Revision : 2
Created on : 9/25/2018
Published on : 9/25/2018
Exists online : False
Views : 226