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MSTSC.EXE (Remote Desktop) from Windows Server 2008 R2 to Windows 7 client crashes


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Symptoms

When you�try to remote desktop into any Windows 7 Client or Windows Server 2008 R2 machine from a Windows Server 2008 R2 machine the remote desktop application crashes.�

An Event ID 1000 with the following or similar description will be logged in the Application log:�

"Faulting application mstsc.exe, version 6.0.6002.18005, time stamp 0x49e02d67, faulting module mstscax.dll, version 6.0.6002.18045, time stamp 0x4a27b8bc, exception code 0x80000002, fault offset 0x000000000034cbe0, process id 0x2088, application start time 0x01cae0ac002aeb90."

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Cause

This is a known issue with Windows Server 2008 R2 / Windows 7 based compression.

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Resolution

To workaround this issue you should disable compression on the client side as follows:

Add this following line to the default or custom .rdp (for example, default.rdp) file:

compression:i:0

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Keywords: KB2290154

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Article Info
Article ID : 2290154
Revision : 2
Created on : 8/3/2010
Published on : 8/3/2010
Exists online : False
Views : 258