You receive C++ runtime error messages when you run classic reports from the RoleTailored client (RTC) of Microsoft Dynamics NAV 2009

How to obtain the Microsoft Dynamics NAV hotfix or update files

After you request a Microsoft Dynamics NAV hotfix, a hyperlink will be sent to you in an e-mail.


The e-mail will contain a hyperlink and a password. You can use the hyperlink to download the Microsoft Dynamics NAV hotfix or the update files. When you click the hyperlink, the File Download – Security Warning dialog box opens. Then, you are prompted to run, to save, or to cancel the download.


If you click Run, the files start the download and the extraction process. You must specify a folder for the new files, and then provide the password.


If you click Save, you must specify a path for saving the compressed file. When you open the file that you saved, you are prompted to specify a path for the files. Then, you must provide the password provided in the e-mail.


If you click Cancel, the download process stops.

How to install a Microsoft Dynamics NAV hotfix or an update file

The Microsoft Dynamics NAV platform hotfixes and updates are made available as single files. To install a Microsoft Dynamics NAV hotfix or an update, you must replace the existing Microsoft Dynamics NAV installation files with the hotfix or the update files. To do this, follow these steps.
Note After you apply this hotfix, when the classic client is started just for printing a classic report, Microsoft Dynamics NAV will not try to update the NaviBP.xml file when the classic client closes.

Step 1: Replace the files in the Microsoft Dynamics NAV Classic Client installation

In the Microsoft Dynamics NAV Classic Client installation, replace the following files by using the hotfix or the update file. To replace the existing Microsoft Dynamics NAV files, follow these steps:

1. Close the Microsoft Dynamics NAV Classic Client.
2. Locate the Microsoft Dynamics NAV Classic Client installation directory. The Microsoft Dynamics NAV Classic Client is usually installed in the following directory:
   
   C:\Program Files\Microsoft Dynamics NAV\60\Classic
3. Copy the files that you downloaded.
   
4. Paste the files that you downloaded into the Microsoft Dynamics NAV Classic Client installation directory.
   
5. Click Yes to overwrite the files in the directory.

Step 2: Replace the files in the Microsoft Dynamics NAV RoleTailored client installation

In the Microsoft Dynamics NAV RoleTailored client installation, replace the following files by using the hotfix or the update file. To replace these files, follow these steps:

1. Close the Microsoft Dynamics NAV RoleTailored client.
   
2. Locate the Microsoft Dynamics NAV RoleTailored client installation directory. The Microsoft Dynamics NAV RoleTailored client is usually installed in the following directory:
   
   C:\Program Files\Microsoft Dynamics NAV\60\RoleTailored Client
3. Copy the files that you downloaded.
   
4. Paste the files that you downloaded into the Microsoft Dynamics NAV RoleTailored client installation directory.
   
5. Click Yes to overwrite the files in the directory.

Step 3: Replace the files in the Microsoft Dynamics NAV Server installation

In the Microsoft Dynamics NAV Server installation, replace the following files by using the hotfix or the update file.
To replace these files, follow these steps:

1. Stop the Microsoft Dynamics NAV Server.
2. Locate the Microsoft Dynamics NAV Server installation directory. The Microsoft Dynamics NAV Server is usually installed in the following directory:
   
   C:\Program Files\Microsoft Dynamics NAV\60\Service
3. Copy the files that you downloaded.
   
4. Paste the files that you downloaded into the Microsoft Dynamics NAV Server installation directory.
   
5. Click Yes to overwrite the files in the directory.
6. Start the Microsoft Dynamics NAV Server.
   

Step 4: Replace the files in the Microsoft Dynamics NAV Application Server installation

If you have Microsoft Dynamics NAV Application Server installed, replace the following files in the Microsoft Dynamics NAV Application Server installation by using the hotfix or the update files.To replace the files, follow these steps.

1. Stop the Microsoft Dynamics NAV Application Server.
2. Locate the Microsoft Dynamics NAV Application Server installation directory. The Microsoft Dynamics NAV Application Server is usually installed in the following directory:
   
   C:\Program Files\Microsoft Dynamics NAV\60\Application Server
3. Copy the files that you downloaded.
4. Paste the files that you downloaded into the Microsoft Dynamics NAV Application Server installation directory.
5. Click Yes to overwrite the files in the directory.
6. Start the Microsoft Dynamics NAV Application Server.

Prerequisites

You must have Microsoft Dynamics NAV 2009 Service Pack 1 installed to apply this hotfix.