After upgrading Exchange Server 2007 to Service Pack 2, Blackberry Internet Service (BIS) devices cannot receive email. These devices can send and synchronize Calendar, Contacts, Tasks and other personal information management (PIM) items, but cannot receive emails. No errors occur in Exchange Server for the Exchange Web Services or the Blackberry environment.
However, upon examination, you find the following:
- The W3SVC log for IIS displays an HTTP/500 on the GetItem SOAP call to the path /EWS/Exchange.asmx
- Performance Counters are corrupted
To verify the Performance Counters, examine the data in the Counter value, found in the registry key:
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\Current Version\Perflib\009
When viewing the Counter value in Regedit, in the Explorer view, the text in the Data column of a normal entry should appears as follows:
1 1847 2 System 4 Memory 6 % Processor Time...
When corrupted, you will typically see a large amount of white space on the line and in an export of the key. The value may even be blank.