Active Directory Rights Management Services Deployment

Microsoft Professional Advisory Services is a support option that provides short-term, proactive, consultative support beyond break-fix product maintenance needs. This includes working with the same technician for assistance with issues like product migration, code review, or new program development and is a remote, phone-based support option. This service is typically used for shorter engagements, and is designed for developers and IT professionals who do not require the traditional onsite consulting or sustained account management services that are available from other Microsoft support options.

For additional information on Microsoft Advisory Services, including on how to engage, refer to this Microsoft web page:

http://support.microsoft.com/gp/AdvisoryService

This Advisory Services scenario is designed to assist customers with a review of their AD setup and requirements to help size and deploy Active Directory Windows Rights Management (ADRMS) server.

Deployment of ADRMS is an extremely sensitive procedure. If done improperly, customers can find themselves in an irreversible and unusable state in the future. The potential for hundreds of thousands of pieces of content to be protected over time in a deployment not done in accordance with best practices can put all that content at risk. Customers new to ADRMS choosing to follow the online documentation are also at risk due to their understanding of the posted guidance which is for a specific single server install in a test environment, which not recommended for deployment in productsion. (http://technet.microsoft.com/en-us/library/cc753531(WS.10).aspx). Few people have the experience to know what things to watch out for. Deployment of ADRMS should be considered an ADVISORY issue for CSS customers.

This Pro Advisory scenario will entail a CSS Support Engineer reviewing the current AD setup. The purpose of this review is to understand the requirements, and help size the new RMS deployment.�� The Support Engineer will then work with the customer to configure RMS and ensure all features and scenarios are now working.

Scoping questions

Statement of Work for this Scenario

Active Directory Rights Management Services Deployment

Included with Scope

• Review existing AD topology to determine location of ADRMS servers
• Ensure that server-side pre-requisite requirements are met prior to provisioning
• Ensure that client systems meet minimum OS requirements, and Office requirements
• Provisioning of ADRMS role, and if NLB is in place, adding RMS servers to the cluster.
• Ensure MOSS (if required) is enabled for IRM integration
• Ensure that clients systems and mobile apps (Windows Mobile) are tested and working with setup.

Out of Scope

• Server Hardware must meet system requirements as listed on TechNet minimum requirements
• This deliverable will not include any troubleshooting of non-Microsoft IRM enabled applications
• This deliverable will not include setup of HSM requirements as these devices have RMS specific instructions that are delivered directly from the HSM manufacturer
• This deliverable will not include hardware troubleshooting such as network load balancers switches or routers and the customer would be required to resolve any base networking issues that are identified, as well as SQL connectivity issues
• This deliverable will not include troubleshooting base OS issues on the server which will host the ADRMS server software