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Shell Does Not Open Links If Home Directory Is Unavailable


View products that this article applies to.

This article was previously published under Q222661

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Symptoms

When the Active Desktop Update component is installed, if the drive mapped to your home folder is unavailable, Control Panel tools, local shortcuts, and commands typed in the Open box may not work. Instead, you may receive the following error message:
Access to the specified device, path, or file is denied.

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Resolution

A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Internet Explorer service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:

Collapse this tableExpand this table
DateTimeVersionSizeFile namePlatform
03/10/9915:244.72.3515.10011,769,616Shell32.dllx86



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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

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More information

If the Active Desktop Update component is removed (not disabled), the error message does not occur. You can also log off and log back on. Or, you can stop the Explorer.exe process. When Explorer.exe restarts, the link works.

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Keywords: KB222661, kbui, kbprb, kberrmsg, kbqfe, kbhotfixserver

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Article Info
Article ID : 222661
Revision : 6
Created on : 10/6/2005
Published on : 10/6/2005
Exists online : False
Views : 405