Description of Cumulative Update 2 for System Center Service Manager 2010

Cumulative Update 3 for Microsoft System Center Service Manager 2010 is available for download at the Microsoft Download website.  Cumulative Update 3 (CU3) is a rollup of fixes for System Center Service Manager 2010. It supersedes Cumulative Update 1 (CU1) and Cumulative Update 2 (CU2). It contains a superset of the fixes that are provided in CU2 and CU1. It can be applied to CU1 or to CU2 or directly to a Service Manager 2010 installation. 

Download the Cumulative Update 3 for Microsoft System Center Service Manager 2010 package now. 

For more information about CU3, click the following article number to view the article in the Microsoft Knowledge Base:

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
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Components that this cumulative update applies

This cumulative update applies to the following Service Manager components:

• Service Manager Management Server (SM Server)
• Data Warehouse Management Server (DW Server)
• Self-Service Portal
• Service Manager Console 

You can apply this cumulative update to these components. However, if the Self-Service Portal or the Service Manager Console is running on a system that has an English-language locale, you do not have to apply this cumulative update on that system. The fixes for the Self-Service Portal and for the Service Manager Console are only for systems that have non-English-language locales.

How to install this cumulative update

Important Before you install this cumulative update, we recommend that you follow these steps:

1. Back up the ServiceManager database, the DWDataMart database, the DWRepository database, and the DWStagingAndConfig database.
2. Back up the encryption keys for SM Server and for DW Server.

For more information about how to back up these databases and these encryption keys, see the System Center Service Manager Disaster Recovery Guide.


Note This cumulative update cannot be uninstalled after you install it.

To install this cumulative update, follow these steps:

1. On systems that have the Cumulative Update 1 for Service Manager 2010 (KB 983572) applied, remove the folder that is named KB983572 from the Service Manager 2010 Install directory (%ProgramFiles%\Microsoft System Center\Service Manager 2010).
2. Exit all Service Manager-related applications before you apply this cumulative update. For example, exit the Service Manager Console, the Self-Service Portal links, and the authoring tool.
3. Download the cumulative update to a target folder.
   
   Note This cumulative update contains both the x86 version and the x64 version. Download the appropriate version for your system. 
4. Open the target folder.
5. Right-click the SCSM2010_RTM_X86_KB2193861.exe file or the SCSM2010_RTM_AMD64_KB2193861.exe file, and then click Run as administrator.
6. Accept the Microsoft Software License Terms, and then follow the steps in the installation wizard. 
7. For the Data Warehouse Management Server, you have to manually start the System Center Management service after the cumulative update installation is complete. 

How to verify a successful installation of this cumulative update

Method 1

1. In Control Panel, open Programs and Features.
2. Click View installed updates.
3. The following item is listed:
   • Hotfix for Microsoft System Center Service Manager (SCSM2010_RTM_KB2193861)
     
   If the system is running SM Server, Self-Service Portal, or Service Manager Console, this item appears under Microsoft System Center Service Manager.
   
   If the system is running DW server, this item appears under Microsoft System Center Service Manager DataWarehouse.

Method 2

View the log files to determine whether any error occurred during the installation of this cumulative update.

On x86-based systems, you can verify the following log files in the %temp% folder:

• SCSM2010_RTM_X86_KB2193861.msp.0.log
• SCSMPatcherSetupWizard01.log

On x64-based systems, you can verify the following log files in the %temp% folder:

• SCSM2010_RTM_amd64_KB2193861.msp.0.log
• SCSMPatcherSetupWizard01.log

This cumulative update installs the following version of the files:

Management packs