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Mail cannot be sent automatically and the Microsoft Dynamics NAV client crashes in Microsoft Dynamics NAV 2009 SP1 and in Microsoft Dynamics NAV 2009

View products that this article applies to.

This article applies to Microsoft Dynamics NAV for all countries and all language locales.

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Symptoms

Assume that you use a Post Office Protocol version 3 (POP3) account in combination with Microsoft Dynamics NAV 2009 SP1 or Microsoft Dynamics NAV 2009. If you use a modified CU397 in combination with Microsoft Office 2003/Microsoft Office 2007, you notice that mail cannot be sent automatically. Then, the Microsoft Dynamics NAV client crashes.

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Resolution

Hotfix information

A supported hotfix is available from Microsoft. There is a "Hotfix download available" section at the top of this Knowledge Base article. If you are encountering an issue downloading, installing this hotfix, or have other technical support questions, contact your partner or, if enrolled in a support plan directly with Microsoft, you can contact technical support for Microsoft Dynamics and create a new support request. To do this, visit the following Microsoft Web site:
https://mbs.microsoft.com/support/newstart.aspx
You can also contact technical support for Microsoft Dynamics by phone using these links for country specific phone numbers. To do this, visit one of the following Microsoft Web sites:

Partners
https://mbs.microsoft.com/partnersource/resources/support/supportinformation/Global+Support+Contacts
Customers
https://mbs.microsoft.com/customersource/support/information/SupportInformation/global_support_contacts_eng.htm
In special cases, charges that are ordinarily incurred for support calls may be canceled if a Technical Support Professional for Microsoft Dynamics and related products determines that a specific update will resolve your problem. The usual support costs will apply to any additional support questions and issues that do not qualify for the specific update in question.

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How to obtain the Microsoft Dynamics NAV hotfix or update files

After you request a Microsoft Dynamics NAV hotfix, a hyperlink will be sent to you in an e-mail.


The e-mail will contain a hyperlink and a password. You can use the hyperlink to download the Microsoft Dynamics NAV hotfix or the update files. When you click the hyperlink, the File Download – Security Warning dialog box opens. Then, you are prompted to run, to save, or to cancel the download.


If you click Run, the files start the download and the extraction process. You must specify a folder for the new files, and then provide the password.


If you click Save, you must specify a path for saving the compressed file. When you open the file that you saved, you are prompted to specify a path for the files. Then, you must provide the password provided in the e-mail.


If you click Cancel, the download process stops.



How to install a Microsoft Dynamics NAV hotfix or an update file

The Microsoft Dynamics NAV platform hotfixes and updates are made available as single files. To install a Microsoft Dynamics NAV hotfix or an update, you must replace the existing Microsoft Dynamics NAV installation files with the hotfix or the update files.

File information

File nameFile versionFile sizeDateTimePlatform
Olhandler.dll6.0.31177.0877,40011-Jun-201015:34x86

Prerequisites

You must have one of the following products installed to apply this hotfix:
  • Microsoft Dynamics NAV 2009 Service Pack 1
  • Microsoft Dynamics NAV 2009

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Status

Microsoft has confirmed that this is a bug in the Microsoft products that are listed in the "Applies to" section.

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More Information

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

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Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

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Keywords: kbnoloc, kbmbsdatabaseandplatforms, kbsurveynew, kbexpertiseinter, kbexpertisebeginner, kbexpertiseadvanced, kbfix, kbmbsmigrate, kbmbsquickpub, kb, kbhotfixserver, kbqfe, kbautohotfix, kbmbspartner

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Article Info
Article ID : 2157306
Revision : 3
Created on : 1/31/2017
Published on : 1/31/2017
Exists online : False
Views : 240