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Display problems and navigational problems in the Graphical Dispatch Board (SD.900.00) in Microsoft Dynamics SL 7.0

View products that this article applies to.

Symptoms

When you use the Graphical Dispatch Board (SD.900.00) in Service Dispatch in Microsoft Dynamics SL 7.0, you encounter problems that involve display, navigation, or both. These problems include the following:
  • When you click the Refresh button, the scroll bars automatically return to the top of the grid on the Dispatch Board tab.
  • You notice that the tabs under the Service Call grid are wrapped into two rows instead of expanding to fill the remaining screen space in a single row.
  • When you select one or more scheduled service calls in the grid on the Dispatch Board tab, nothing in the user interface (UI) indicates that the calls are selected.
  • When you select a scheduled service call in the grid on the Dispatch Board tab, the Start Time and End Time fields are not visible as expected.
  • When you right-click one of the scheduled service calls in the grid on the Dispatch Board tab, the shortcut menu is not displayed as expected.

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Resolution

Hotfix information for Microsoft Dynamics SL

A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Dynamics SL Service Pack that contains this hotfix as specified in the "Status" section in this article.

To resolve this problem, click the "View and request hotfix downloads" link at the top of this article to obtain the hotfix.

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.


Microsoft Dynamics SL 7.0 Service Pack 3 (SP3)
Changed filesDateFile version
SD90000.exe26-May 20107.04.40526.00

Installation information

Install this hotfix by following the installation instructions that are included in the hotfix download.

Prerequisites

 For information about the prerequisites for this hotfix, see the installation instructions that are included in the hotfix download.

Restart requirement

If you are prompted, restart the computer after you install the hotfix.

Removal information

You cannot remove this hotfix.

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

This problem was reported as issue number 21539.

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More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

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Keywords: kbsolomon, kbhotfixserver, kbqfe, kbmbsmigrate, kbmbspartner, kbtshoot, kbbug, kb, kbexpertisebeginner, kbexpertiseinter, kbautohotfix, kbsurveynew

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Article Info
Article ID : 2152430
Revision : 2
Created on : 2/3/2017
Published on : 2/3/2017
Exists online : False
Views : 432